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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
7
Since last award
98 Plan to Renew
6
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Patch Management
Process Automation
Real User Monitoring
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Discovery
Network Management
Mobile Device Management
Anti Malware Signature Detection
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
Alejandro R.
- Role: Information Technology
- Industry: Utilities
- Involvement: IT Leader or Manager
Submitted Oct 2026
Ninjaone - All-In-One package that just works
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
It has all the features I need as an IT Professional all in one place, others seem to have some but lack other
What is your favorite aspect of this product?
The all in one management console and separation of locations to easily identify what I am currently working on
What do you dislike most about this product?
Not much, nothing I can think of now currently. Maybe some improvements on integrations with more security products, like Threatdown
What recommendations would you give to someone considering this product?
I would tell them that this is a all in one software that you can easily maintain various devices, types and has a lot of good automation feature to take advantage of
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Joe K.
- Role: Information Technology
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Oct 2026
NinjaOne is Number One
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
I like that it's a clean interface that makes it simple and easy to learn/run. Helps me assist remote workers as well as keep track of assets and make sure they're running effectively.
What is your favorite aspect of this product?
The remote feature, saves me a ton of time in travel and headache!
What do you dislike most about this product?
Creating automations can sometimes be a bit confusing, but it isn't terrible.
What recommendations would you give to someone considering this product?
Do it! Been the best decision we made switching over to it,
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sineth M.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Oct 2026
Reliable and Easy to Use RMM Solution
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
We haven't tried any other products, other than Ninja One
What is your favorite aspect of this product?
My favorite aspect of NinjaOne RMM is its centralized dashboard, which makes it easy to monitor devices, manage updates, troubleshoot issues remotely, and keep systems running smoothly from one place
What do you dislike most about this product?
The main downside is that some advanced features can take time to learn
What recommendations would you give to someone considering this product?
I would recommend taking advantage of the free trial to test the remote monitoring, patch management, and remote access features in your own environment. And see the difference with Ninja rmm
Pros
- Reliable
- Efficient Service
- Effective Service
- Caring
