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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
7
Since last award
98 Plan to Renew
6
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Patch Management
Process Automation
Real User Monitoring
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Discovery
Network Management
Mobile Device Management
Anti Malware Signature Detection
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
John T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2026
Great system for managing users systems
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
Customer service, price and continued innovation over their platform turning everything into a one stop shop. Ease of adding new features as our needs grow and change and the reasonable pricing.
What is your favorite aspect of this product?
Everything is easy to setup and get going. From loading remote software to setting polices up. Also the Ninja Dojo (Tech notes) are very clear and easy to read, with a lot of good to know additional details..
What do you dislike most about this product?
Nothing I can think of at this moment has been negative or a dislike. Just somethings we are interested in more then others
What recommendations would you give to someone considering this product?
Know what you are looking for and even look to the left and right of your end goal. Ninja may have a solution for that which could greatly reduce the need for other companies and reduce multiple logins.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Tim T.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Oct 2026
Best remote management I have found!.
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
All the tools incorporated into a single product makes remote management much easier than others.
What is your favorite aspect of this product?
We utilize so many, it is hard to decide on a single favorite. I use the remote desktop feature the most, but my team uses the remote management and intigation of other tools .ike bit defender.
What do you dislike most about this product?
Helpdesk reporting does not provide all the information that the ticket contains. I have to use other tools to determine time to first touch for instance.
What recommendations would you give to someone considering this product?
If you are using anything else currently and having any issues, pull the trigger and set up a trial. It was wort it for me.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Balbino C.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2026
Easy to use and very user friendly
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
NinjaOne is the easiest to use and a very powerfull tool
What is your favorite aspect of this product?
As i said, its a powerfull tool that let u remotely give support, has a good windows implementation and lets u get control fast of a PC
What do you dislike most about this product?
Integration with MacOS is a bit difficult and wasted my time in some ocassions
What recommendations would you give to someone considering this product?
Mac integration is a bit slow, needs to be improved
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
