NinjaOne Platform

What differentiates NinjaOne Platform from other similar products?

A quality track record in the RMM industry, with a wide range of features that are continually updated. The support staff engage with customers to find out what features we want to strive to build into the product in a manner that reduces the workload and solves a problem for the user.

What is your favorite aspect of this product?

The integration of systems to create a combined workspace, for example, patch management / remote desktop and script automation and creation. The Product enables rapid issue discovery and allows resolutions to be created and deployed without visiting the physical machine or IoT device.

What do you dislike most about this product?

Some of the overall dashboard reports are lacking.

What recommendations would you give to someone considering this product?

An excellent product that becomes more cost-effective with more devices. Make use of the Automations to reduce IT support staff's workload; build automations to take care of recurring issues, such as low disk space or high memory utilisation, so the system excels at this.

What differentiates NinjaOne Platform from other similar products?

NinjaOne is the first IT system I have used for ticket logging, remote support and the likes. I have peeked at other systems, but the overwhelming rigidness and cumbersome UI is always a put-off. NinjaOne is simplistic - the customisation details are hidden, but it is better that way, so they aren't an eyesore to look at constantly. NinjaOne's remote support, compared to any other tools I have come across, is so simple, streamlined and both user and technician friendly.

What is your favorite aspect of this product?

My favourite aspect is the ease of use, which it excels at for many of it's options. Remote support and access to devices is unbelievably smooth, the automations and ability to import/create custom ones has been a very useful tool upon onboarding and discovering about devices. I am particularly impressed with the remote file browser, task manager, remote registry and more, as it helps with troubleshooting without bothering the end user, this also applies to the remote PowerShell/CMD which can run as long as the user has an internet connection.

What do you dislike most about this product?

There is not too much to dislike. Occasionally there are customisation issues, such as some tickets not being able to be applied a default template, and automation on tickets can be a bit sluggish and simplistic, which if isn't set up carefully, may cause tickets to be actioned when they are not meant to be. But, kudos to them, if you raise the issues with support and your account manager, we are given helpful answers, workarounds and more. Additionally, I think audit logging could be a bit more in-depth, for example, if you edit a policy, it will state you edited the policy but not what values were changed and the details of the change.

What recommendations would you give to someone considering this product?

How much do you value customisability - if it's imperative, I'd say this product is for you. Similar with the simplistic UI, it's not overwhelming - this is the perfect solution to a business who works closely with organisations with IT Managers, as they are able to have an overview of their business even not having previous experience with helpdesk tools. Additionally, check your integrations. NinjaOne partners with SentinelOne, which has proven itself invaluable on countless occasions, However, if you use a less common antivirus, the integrations won't be as clean.

What differentiates NinjaOne Platform from other similar products?

I've used pulseway but ninjaone is much better in terms of software. Gives you a much better look at a end users computer information, allow you to remote deploy software etc. Great platform.

What is your favorite aspect of this product?

The remote tools, using remote deploy for applications also using the remote features to assist in helping end users.

What do you dislike most about this product?

Sometimes the software freezes and will randomly say connecting to endpoint when im already connected. it doesn't happen often but sometimes it glitches out.

What recommendations would you give to someone considering this product?

Use all of the remote features like remote deploying applications etc.