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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
7
Since last award
98 Plan to Renew
6
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Patch Management
Process Automation
Real User Monitoring
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Discovery
Network Management
Mobile Device Management
Anti Malware Signature Detection
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
Derek O.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Jan 2022
Very feature rich platform. Excellent RMM.
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
A very intuitive easy to use interface/environment
What is your favorite aspect of this product?
Efficient UI
What do you dislike most about this product?
No Bare metal backup capability
What recommendations would you give to someone considering this product?
I would not hesitate to encourage trialing this product
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Less Generous
Thomas R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Extremely useful tool!
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
NinjaOne has an incredible patching system in comparison to similar products, the patching is about as automated as it possibly could be and further to this NinjaOne is very fast and I'm yet to see a glitch. We also use ConnectWise Automate in other national offices and I must say that I personally prefer NinjaOne for this reason.
What is your favorite aspect of this product?
My favorite aspect of this product as mentioned above is the seamless automated patching that makes our life just that little bit easier. Further to this the software itself is very intuitive, secure and reliable. The remote access tools do a great job also.
What do you dislike most about this product?
I think the network monitoring aspect isn't as good as other products but I have a lot of confidence in NinjaOne and can see that being improved in the future.
What recommendations would you give to someone considering this product?
I would recommend this product as an automated patcher/ centralized endpoint management software over most products that claim to do the same thing.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Lincoln E.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2021
NinjaOne is very innovative and improving
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
I have been using NinjaOne for about 4 years now. They listen to their customers. There is always an open forum for ideas. Support is always helpful even with the "stupid" questions.
What is your favorite aspect of this product?
I love the automation and that you can customize the automation to fit your specific needs
What do you dislike most about this product?
There is always room for improvement with any product. I don't have any major dislike just a couple of things that can be improved. That said NinjaOne is always working to improve their product
What recommendations would you give to someone considering this product?
Demo other products. You probably won't find another RMM that has the depth of built in features that NinjaOne has in their product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
