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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
7
Since last award
98 Plan to Renew
6
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Patch Management
Process Automation
Real User Monitoring
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Discovery
Network Management
Mobile Device Management
Anti Malware Signature Detection
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
gunda s.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Effective Enterprise management software
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
Installing and deploying Ninja One without having to touch each individual endpoint was simple. It was quite simple to integrate the Ninja One into our system .
What is your favorite aspect of this product?
Managing PCs with manual overrides and applying additional rules is made simple with the help of the user friendly PC device management.
What do you dislike most about this product?
The only drawback I can think of is that, in terms of antivirus software, it does not currently offer Windows Defender integrations. Although their cloud backup service appears fantastic, it is just too costly for both our clients and us.
What recommendations would you give to someone considering this product?
If you are considering Ninja one it has all assets in one console and then some for far less money and with much easier licensing.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Respectful
Jonah M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
NinjaOne is an amazing remote monitoring tool.
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
NinjaOne is a robust platform that has drastically changed the way I give IT services to my clients. With Ninja, I can put all of my IT tools and management under one roof, making it exceedingly simple to keep track of all of my servers and workstations. Their support team is OUTSTANDING, providing prompt and useful responses to my inquiries. My account manager calls me personally to go through any issues and make sure everything is working smoothly. I particularly like how it may give a centralized platform for remote monitoring and management for enterprises.
What is your favorite aspect of this product?
My favorite element of Ninja One is the product’s community. The integrations are fantastic, the customer support is outstanding, and the Discord community is active and well. The company’s development of this product is truly transparent. This attracts my interest not only in the product but also in how I might use their integrations to better serve my organization. I truly like how effective the stuff is. It meets all of my RMM requirements, and interacting with their team is always a pleasure. They value customer feedback, as the product is continually evolving and improving.
What do you dislike most about this product?
While I appreciate the interface’s simplicity, particularly for RMM reasons, I believe there is space to improve the ticketing component. A smoother method for updating third-party apps would also be good, as I occasionally need to intervene manually.
What recommendations would you give to someone considering this product?
NinjaRMM provides a comprehensive remote monitoring and management solution that streamlines IT operations. Its benefits include real-time network health analytics, proactive issue resolution, and quick software deployment. The platform improves security by integrating patch management and antivirus software. Centralized control streamlines device management while increasing productivity. Customizable notifications provide rapid responses to key occurrences. Its reporting and analytics make data-driven decisions easier. Overall, this all-in-one solution improves operational efficiency, decreases downtime, and improves overall IT infrastructur
Pros
- Continually Improving Product
- Performance Enhancing
- Caring
- Respectful
Jason M.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jul 2022
Likeliness to Recommend
Pros
- Trustworthy
- Client's Interest First
- Helps Innovate
- Reliable
Cons
- Charges for Enhancements
