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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
7
Since last award
98 Plan to Renew
6
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Patch Management
Process Automation
Real User Monitoring
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Discovery
Network Management
Mobile Device Management
Anti Malware Signature Detection
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
Brandon C.
- Role: Information Technology
- Industry: Entertainment
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2026
Ninja One enables IT Staff to support environment
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
Centralized console that has a lot of information. Every day we find more information about a device that we had no idea Ninja One stored. One example is we were unable to retrieve a bitlocker key for a device through the microsoft admin route. We were searching around Ninja One and were surprised to learn that it was in the device details. This saved us big time and we are enjoying Ninja One as a very reliable tool.
What is your favorite aspect of this product?
The remoting software and device details. Plus the user management when I need to add non IT staff members. I can control their access very easily.
What do you dislike most about this product?
I dislike that the remote software app and main Ninja One app are split and that I am required to download both. I wish that they were combined. This would make it easier when remoting in not having to switch between two apps.
What recommendations would you give to someone considering this product?
Explore every feature of Ninja One. Take advantage of the remote software, patch management and scripts just to name a few. Ninja One has saved us so much time especially with the Automation feature. Instead of having to go to each computer individually, we can push out a script to the whole computer group or organization extremely fast and trust that it will work.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Michael W.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2026
NinjaOne Great for Patch Management
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
The simplistic design, I am not burdened with PowerShell prompts like other similar products.
What is your favorite aspect of this product?
The patch management and software deployment features make my job so much easier.
What do you dislike most about this product?
I wish there was a little more information when patches fail.
What recommendations would you give to someone considering this product?
Try the POC, you wont be disappointed. We tend to use NinjaOne more and more each day
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Matthew C.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2026
Fully featured and only getting better
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
There are two characteristics that put NinjaOne above the competition. First, it is very community driven. Not only are their social teams and product leads engaging with existing and potential customers every day, but the NinjaOne community itself is very passionate and helpful. So you inherit the usual social teams and occasional tech resources, as well as the NinjaOne community of customers. Second, the platform is always improving. Always. Their staff is very passionate and share the community's enthusiasm for platform improvements. They maintain product roadmaps and are honest about timelines, resources and priorities.
What is your favorite aspect of this product?
The template library of automations that they maintain for customers to import into their environment.
What do you dislike most about this product?
Implementation was a little rough. Also, the permissions can be quite messy and frustrating to work with, but they are improving.
What recommendations would you give to someone considering this product?
Make use of the NinjaOne community, specifically their official Discord server.
Pros
- Continually Improving Product
- Enables Productivity
- Helps Innovate
- Reliable
