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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
7
Since last award
98 Plan to Renew
6
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Patch Management
Process Automation
Real User Monitoring
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Discovery
Network Management
Mobile Device Management
Anti Malware Signature Detection
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
Emmanuel D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2026
RMM that makes IT management easy
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
What stands out about NinjaOne is how easy it is to use while still offering powerful tools for endpoint management, patching, monitoring, and automation in one platform. It saves time, simplifies daily IT tasks and lets us manage multiple clients from a single console.
What is your favorite aspect of this product?
My favorite aspect is how easy it is to manage multiple clients and devices from one place. The automation and remote access tools save a lot of time and make day to day IT support much more efficient.
What do you dislike most about this product?
Notifications, sometimes you don't get them on time
What recommendations would you give to someone considering this product?
I would recommend taking the trial and testing the patch management, automation and remote access features with your actual environment.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Samson O.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Aug 2025
I feel happy when I accomplish my goal with it
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
Its seamless operation
What is your favorite aspect of this product?
Its simplicity and usability
What do you dislike most about this product?
It is sometimes slow
What recommendations would you give to someone considering this product?
I recommend it for it seamless operation
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
Stevvi M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
A Powerful RMM Solution
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
NinjaOne is a cloud-native platform for remote monitoring and management. It facilitates comprehensive features for endpoint management, automation, and support. It is extremely user-friendly, unlike its opponents. It does not demand complex on-premise setups or any additional onboarding. Making it favorable for us to deploy.
What is your favorite aspect of this product?
NinjaOne has a clean and intuitive user interface, making it accessible for even beginners. One with basic knowledge can navigate it, whereas other platforms get bloated and complex. It has quick and lightweight remote access. This means no external source is needed. Also, it is speedy, and trustworthy software, which does not slow down endpoints.
What do you dislike most about this product?
There is no built-in ticketing system on the NinjaOne platform. We have to integrate it with separate PSA tools. For example, Connect Wise Manage, and Autotask.
What recommendations would you give to someone considering this product?
NinjaOne is a strong RMM solution for IT teams and MASPs who want lightweight, and automation-friendly software to maximize its benefits, one should have a deep understanding of automation and reporting capabilities. So, take the help of given tutorials to get familiar with it.
Pros
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
- Caring
