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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
7
Since last award
98 Plan to Renew
6
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Patch Management
Process Automation
Real User Monitoring
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Discovery
Network Management
Mobile Device Management
Anti Malware Signature Detection
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
Ali M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2026
Great software for patch management.
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
It is very easy to use and the support is great from the team.
What is your favorite aspect of this product?
Easy to learn and can restrict any device easily to only apps or use case of the business
What do you dislike most about this product?
Not very stable, for example when I disabled wifi. I couldn't turn it back even when I changed the policy. So still has issues to fix.
What recommendations would you give to someone considering this product?
It is very easy to learn and get into, so definitely recommend it for ease of use and top tear customer support.
Pros
- Unique Features
- Saves Time
- Fair
- Reliable
- Role: Information Technology
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Oct 2026
Seamless UI and great functionality.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Greg R.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Oct 2026
Ninja saves me hours every week!
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
All of the features and functionality are intuitively available within a couple clicks for us to run our IT operations effectively and efficiently.
What is your favorite aspect of this product?
Remote support is the biggest time saver as a small IT shop supporting dozens of users across 3 locations.
What do you dislike most about this product?
The notion of searching by user and/or username requires a minor workaround.
What recommendations would you give to someone considering this product?
Think about the tooling you have today for remote support, management, patching, etc and what it would mean to consolidate all of it into a single tool with tremendous flexibility.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
