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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
7
Since last award
98 Plan to Renew
6
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Patch Management
Process Automation
Real User Monitoring
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Discovery
Network Management
Mobile Device Management
Anti Malware Signature Detection
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
Travis V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2026
Makes Monitoring and Patching easy
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
I found the user interface easier to navigate and the tools easier to user.
What is your favorite aspect of this product?
The layout of the platform. This makes it easy to navigate to find the tools you need to use.
What do you dislike most about this product?
There has been times where it takes to long to change status of issues after they have been resolved.
What recommendations would you give to someone considering this product?
I would recommend anyone new to this product to spend time in the Dojo, it is filled with helpful information to get you on the right track.
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2026
Makes the daily job easier.
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Drew B.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2026
Revolutionalised Our Workflows
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
It has an active Discord with some members of the community who are active and knowledgeable as well as real Ninja staff who will try to help where possible. Of course logging a support ticket is the best way, but if you have a quick configuration question then there is real value to be gotten from the support offered.
What is your favorite aspect of this product?
I trust this product to be able to mange our endpoints both in terms of patching and performing automations on the devices that I need to run.
What do you dislike most about this product?
It used to be lack of darkmode but they added that in recently, then it was no Linux backups then they added that! I cannot think of anything at moment I really dislike as they are always improving and adding things I think are missing.
What recommendations would you give to someone considering this product?
Try other products and see what works best for you and you organisation, but for us this was so easy to set up and performs all the functionality we want. Even better they are adding new features all the time that we didn't know originally we wanted but use now.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
