NinjaOne Platform Customer Reviews 2026

What is NinjaOne Platform?

NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.

Company Details

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Awards & Recognition

NinjaOne Platform won the following awards in the Remote Monitoring and Management category

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1 Top Rated Capabilities

0 Top Rated Features

2026

2025 Data Quadrant Champion

2025

10 Top Rated Capabilities

6 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

1 Top Rated Features

2024

Conflict Resolution

2023

1 Top Rated Capabilities

2 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

2022 Data Quadrant Champion

2022

2 Top Rated Capabilities

4 Top Rated Features

2022

NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

7
Since last award

98 Plan to Renew

6
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

2% Negative

5% Neutral

93% Positive

Pros

Performance Enhancing
Continually Improving Product
Reliable
Fair

Score 8.9

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Unified Endpoint Management

Score 8.8

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Patch Management

Score 8.8

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NinjaOne Platform Reviews

Role: Information Technology
Industry: Entertainment
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2026

RMM for IT, large or small

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Mark S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2026

Great tool for less

Likeliness to Recommend

9 /10

What differentiates NinjaOne Platform from other similar products?

Better pricing overall compared to competitors and as many or more features

What is your favorite aspect of this product?

The large varierty of features it offers and level brings them at

What do you dislike most about this product?

nothing really. the billing department may need streamlined a tad

What recommendations would you give to someone considering this product?

definitely do a demo and give it a try beats connectwise everytime

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jay V.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2026

A proper RMM tool designed for a 2026 user.

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

Came from Connectwise and the difference was night and day. Key aspect was the ability to respond and use NinjaOne from a Web browser.

What is your favorite aspect of this product?

Automation and scripting are the key strong areas.

What do you dislike most about this product?

Data retention to be able to see trends needs to go beyond 90 days.

What recommendations would you give to someone considering this product?

Don't even think about it, just move across, you won't be disappointed.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

NinjaOne Platform

What is NinjaOne Platform?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

NinjaOne Platform Ratings

91 Likeliness to Recommend

7 Since last award

98 Plan to Renew

6 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love NinjaOne Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Discovery Automated discovery and identification of devices and associated applications on the network.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Support

Unified Endpoint Management

Patch Management

NinjaOne Platform Reviews

RMM for IT, large or small

Likeliness to Recommend

Pros

Mark S.

Great tool for less

Likeliness to Recommend

Pros

Jay V.

A proper RMM tool designed for a 2026 user.

Likeliness to Recommend

Pros

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7
Since last award

6
Since last award

Feature Ratings

Remote Control

Patch Management

Process Automation

Real User Monitoring

Endpoint Backup

Remote NOC, SOC, Helpdesk Integration

Discovery

Network Management

Mobile Device Management

Anti Malware Signature Detection

Support for IoT Devices

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Ease of Customization