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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
7
Since last award
98 Plan to Renew
6
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Patch Management
Process Automation
Real User Monitoring
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Discovery
Network Management
Mobile Device Management
Anti Malware Signature Detection
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
- Role: Information Technology
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Nov 2026
Ninjaone Review
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jay B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2026
Great Software
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
As an MSP managing endpoints across several clients, what sets NinjaOne apart for us is how fast and simple everything is. The agent deploys without fuss, remote access just works, and patching is far more reliable than tools we’ve used before. Having RMM, scripting and documentation in one console saves us loads of time. Support are quick to respond too.
What is your favorite aspect of this product?
Patching is easily my favourite part. Before NinjaOne we spent hours chasing failed Windows updates across client sites, and now it largely runs itself. I can set policies per organisation, schedule around working hours and see at a glance which devices need attention. It has cut down our reactive tickets noticeably and freed the team up for proper project work.
What do you dislike most about this product?
Reporting is the weak spot for us. The built in reports cover the basics, but customising them for client reviews takes more effort than it should, so we often end up exporting data and tidying it in Excel. The mobile app could also do with more functionality. Neither is a dealbreaker, and NinjaOne do seem to listen to user feedback.
What recommendations would you give to someone considering this product?
Make the most of the free trial and test it against your messiest clients, not your tidiest. Spend time building your policies and automation properly from the start, as it pays off massively later. Check which extras you actually need before signing, since costs can creep up. Lean on their onboarding team too, they really know the platform inside out.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Charlie C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2026
Efficient, Reliable and Easy to use
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
I prefer NinjaOne due to the ease of use. When we have clients calling up, i'm able to remote on with ease making my job alot easier.
What is your favorite aspect of this product?
The ability to remote on from anywhere making day to day tasks alot easier.
What do you dislike most about this product?
When remoting onto a device that has more than one screen, the options to click on one or the other can be a bit delayed sometimes but nothing crazy.
What recommendations would you give to someone considering this product?
I would recommend this product to anyone potentially going ahead with NinjaOne. It will make your day to day alot easier.
Pros
- Enables Productivity
- Trustworthy
- Saves Time
- Generous Negotitation
