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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
7
Since last award
98 Plan to Renew
6
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Patch Management
Process Automation
Real User Monitoring
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Discovery
Network Management
Mobile Device Management
Anti Malware Signature Detection
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
Kabir R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2026
Best in class for SME
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
UI and great MacOS support. Remote connection quality and functionality is top tier.
What is your favorite aspect of this product?
Integrations with PSA and ticket templates, alerting.
What do you dislike most about this product?
Reporting is not exactly what I need. Patching statuses are not great.
What recommendations would you give to someone considering this product?
If you are looking for an OS agnostic RMM tool that champions automation, this is great.
Pros
- Saves Time
- Respectful
- Fair
- Performance Enhancing
Andy n.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2026
Best RMM software I have used, but not just RMM
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
How customizable NinjaOne is and how much visibility it provides into our organization's endpoints.
What is your favorite aspect of this product?
My favorite aspect is the companies commitment to my organization's successful use of NinjaOne
What do you dislike most about this product?
I dont like how the mouse works in the mobile NinjaOne Remote app. I dont like how there isnt a right click button, to right click you have to press and hold.
What recommendations would you give to someone considering this product?
My recommendations would be to test out the mobile NinjaOne app first and see if you like how it works remoting into endpoints on the mobile app.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Janam P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2026
One of the Best Tools for Modern IT Support
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
I've used a few RMM tools over the years, and NinjaOne has been the easiest for me to work with. It's straightforward, reliable, and doesn't feel overcomplicated for everyday support tasks.
What is your favorite aspect of this product?
The automation, remote shell, and scheduled task features are the best parts of the platform. They make day-to-day administration much quicker.
What do you dislike most about this product?
Reporting could offer more customisation options, as it is limited. Remote background management could offer more functionality for browser-dependent troubleshooting.
What recommendations would you give to someone considering this product?
Powerful automation features Reliable device monitoring Useful built-in reporting Quick software deployment Remote shell is a huge time saver Scheduled tasks help automate routine maintenance Good visibility across managed devices
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
