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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
7
Since last award
98 Plan to Renew
6
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Patch Management
Process Automation
Real User Monitoring
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Discovery
Network Management
Mobile Device Management
Anti Malware Signature Detection
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
Thom W.
- Role: Vendor Management
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2026
NinjaOne has been a game changer for us
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
The ease of use and the fact that they are always adding new features. We have implemented AI into the API and most tasks can be accomplished without even have to go to the Ninja One dashboard.
What is your favorite aspect of this product?
The API connection for intergration into other apps.
What do you dislike most about this product?
That there is no populated list of clients you have to search and find.
What recommendations would you give to someone considering this product?
Give it a try. I think you will like it as we have.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Chris B.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2026
Solid RMM platform
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
NinjaOne is the perfect fit for RMM in our stack. It integrates well with our endpoint security product and PSA and it makes managing our clients easier.
What is your favorite aspect of this product?
We love the remote control capabilities and integration options.
What do you dislike most about this product?
More granular control over notifications and integrations would be great, but I don't think any product is perfect in this area.
What recommendations would you give to someone considering this product?
Build a proof of concept and demo it. It's well worth the time.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Francisco F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2026
Satisfied with N1 and Confident in Our Choice
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
To be honest, we did not extensively compare NinjaOne with other solutions. We discovered the platform, really liked what it offered, and decided to run a PoC. It quickly became clear that NinjaOne was the right fit for our company and our technology needs.
What is your favorite aspect of this product?
Easy to Implement, Easy to Use, and a Great Solution That Delivers Real Value
What do you dislike most about this product?
Some modules are still evolving. The concepts and ideas are very promising, but a few features could benefit from further development and maturity.
What recommendations would you give to someone considering this product?
I would definitely recommend giving NinjaOne a chance. It is a very complete solution that delivers significant value, not only from a technical perspective but also in terms of overall IT management.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
