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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
7
Since last award
98 Plan to Renew
6
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Patch Management
Process Automation
Real User Monitoring
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Discovery
Network Management
Mobile Device Management
Anti Malware Signature Detection
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
Mark H.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Oct 2026
Amazing Product for a great price
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
It is a very easy-to-set-up and use product that allows our company to effectively monitor and manage endpoints as well as deploy software patches.
What is your favorite aspect of this product?
Its ease of use. The design is clean and understandable
What do you dislike most about this product?
No clear deliverable deadlines on features. I would like more for Q1, Q2, Q3, etc.
What recommendations would you give to someone considering this product?
Perform a trial run. Make sure it meets your needs before you commit.
Pros
- Performance Enhancing
- Enables Productivity
- Continually Improving Product
- Reliable
Cons
- Leverages Incumbent Status
Josh A.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Jun 2025
Best tool in my suite. Great team to work with.
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
Rapid development with genuine care for users, openly communicate on many platforms with customer base.
What is your favorite aspect of this product?
Responsiveness of ninja team, such as on their Discord. And frequent webinars
What do you dislike most about this product?
None at this time
What recommendations would you give to someone considering this product?
Check competition but try it out
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Margaret T.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Apr 2025
Strengths and Weaknesses of NinjaOne
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
NinjaOne offers automation for Windows, external parties, and macOS in manual ways. It offers fast and lightweight remote access. Its in-built one-click remote access eradicates the requirement for additional third-party platforms. It supports Bash, Command prompt scripting, and PowerShell, enabling us to automate deployment and system configuration. I really like the way it is performing.
What is your favorite aspect of this product?
It is very user friendly and easy to use platform. It offers great customer support at one click. Its customer-helping team is based on technical experts who guide us and give us a track whenever we get stuck anywhere. I like its responsive customer service. Also, its powerful scripting and automation capabilities help in deploying software, sorting out issues, and in the configuration of the system spontaneously.
What do you dislike most about this product?
It lacks limited remote support features. While it has remote access features. It lacks the unique latest remote control tools that are commonly found in its challengers. There is also the absence of multi-session remote support, which makes it less idyllic.
What recommendations would you give to someone considering this product?
Before adopting it to your working environment. Make sure that whether it is setting best with your current system or not. To avoid alert fatigue, set up custom alerts. Involve automated scripts to sort out common issues they accelerate.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service
