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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
7
Since last award
98 Plan to Renew
6
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Patch Management
Process Automation
Real User Monitoring
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Discovery
Network Management
Mobile Device Management
Anti Malware Signature Detection
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
Sam H.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2026
NinjaOne works seamlessly with other products
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
We are able to put everything under one umbrella, which allows us to be more efficient
What is your favorite aspect of this product?
The remote access is very effective and intuitive compared to competitors
What do you dislike most about this product?
Sometime the product can feel a bit slow when using
What recommendations would you give to someone considering this product?
It’s a budget friendly ITSM toolkit which allows for remote monitoring and access as well as asset management
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
Cons
- Under Delivered
Jun C.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Oct 2026
Great one stop shop for IT needs.
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
Tons of features packed on one platform, no need to deal with multiple vendors/MSPs for basic maintenance.
What is your favorite aspect of this product?
Tons of features packed on one platform with audit trails. Easy to use for patch management and remote control.
What do you dislike most about this product?
Unable to remote control all screens at once and have to open up multiple connections to see different screens or toggle back and forth.
What recommendations would you give to someone considering this product?
Great product overall. If your end user has multiple screens and you need to remote in, opening the multiple screens require additional clicks and it's a bit of an annoyance.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Christian C.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Oct 2026
NinjaOne: Intuitive and Easy to use
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
NinjaOne has a much quicker deployment speed than what I have see before
What is your favorite aspect of this product?
I love the patch management features and the ability to update workstations at the push of a button
What do you dislike most about this product?
There really isnt much of anything i can say i dislike
What recommendations would you give to someone considering this product?
Take the time to really look at the product and the uses for it, alot of time is saved
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
