What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
91 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Inspires Innovation
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Request Tracing
Transaction Request Performance
Code Performance Monitoring
Error Reporting
Application Metric Reporting
Non-Commodity Operating Systems
Enterprise Cloud Platform Support
Cloud/On-Prem/Hybrid Deployment
Server Monitoring
Real User Monitoring
Synthetic Monitoring (RUM)
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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New Relic Reviews
Devesh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
powerful but need time to master
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic stands out with its user friendly interface and all in one platform for monitoring everything from applications to infrastructure. Unlike other tools, it offers real time insights with minimal setup and integrates easily with a wide range of technologies. It also has a strong focus on customizable dashboards, making it easy for teams to track the metrics that matter most to them.
What is your favorite aspect of this product?
My favorite part of New Relic is its customizable dashboards. You can set them up to focus on the metrics that matter most to your team, which makes monitoring and troubleshooting much easier. It is super flexible and saves time by showing you exactly what you need in one place.
What do you dislike most about this product?
What I dislike most about New Relic is that some of its more advanced features can feel a bit overwhelming, especially if you are new to monitoring tools. It can take some time to fully grasp how everything works and to set things up the way you want. The learning curve can be steep, but it gets easier once you get the hang of it.
What recommendations would you give to someone considering this product?
I would recommend taking the time to explore the basics first and slowly work your way up to the more advanced features. Do not rush the setup, get familiar with how it works and customize the dashboards to match your needs. And definitely take advantage of their tutorials and support if you need help along the way. It is a powerful tool, but the more you put into learning it the more you better you can manage it
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Efficient Service
Thomas L.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Apr 2024
One of the leading APM monitoring tools
Likeliness to Recommend
What differentiates New Relic from other similar products?
Our company uses New Relic for application performance management (APM) across mobile devices, web applications, and microservices. APM and Kubernetes support for automated monitoring, plus integrations with Google and Azure cloud services. Some of New Relic's best features include automatically managed dashboards, benchmarks to define user journeys, and other similar tools.
What is your favorite aspect of this product?
Thanks to NewRelic, our monitoring setup is much simpler. Having everything in one place is really helpful. Transaction Monitoring and Tracing The NRQL Alert API query syntax for automated data retrieval.
What do you dislike most about this product?
NRQL is potentially challenging for inexperienced users. Complete mastery of New Relic takes time.
What recommendations would you give to someone considering this product?
Exceptional APM monitoring is within your reach; It comes with predefined thresholds, error detection, performance and reaction time. Web and database transactions can be traced for performance analysis and in-depth research purposes. You can discover and obtain the necessary information using NRQL, which is very similar to SQL. The API can be used to automate tasks.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Eric L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Next generation APM and Observability System
Likeliness to Recommend
What differentiates New Relic from other similar products?
With its comprehensive view of running code and extensive capabilities, it is one of the most powerful APM and observability systems. It facilitates efficient debugging of production difficulties, allowing us to rectify faults in the responsible programs with ease.
What is your favorite aspect of this product?
With its intuitive design, this product is very easy to use. Users can monitor and analyze infrastructure performance with the help of this elegantly designed tool. It is crucial for the expansion of any company.
What do you dislike most about this product?
I have no complaints. It has been providing me with satisfactory service for some time now. I am incredibly pleased with this product and the hard work of the technical support and feature update teams; The product is getting better and better.
What recommendations would you give to someone considering this product?
When this tool identifies poor performing codes, it becomes one of its best features. New Relic services are enhanced by its efficient notification and alert system. Everything works smoothly for me on this platform.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Helps Innovate