What is NetSuite CRM?
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceNetSuite CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on NetSuite CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite CRM?
Pros
- Respectful
- Transparent
- Client Friendly Policies
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Sales Management
Analytics and Reporting
Customer Service Management
Account and Contact Management
Telephony and Call Center Management
Mobile
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Quality of Features
Vendor Support
Availability and Quality of Training
NetSuite CRM Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2024
Fantastic product
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cody N.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2023
Lots of flexibility but a steep learning curve
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
NetSuite CRM stands out as a dynamic and flexible customer relationship management (CRM) solution that truly sets itself apart from other similar products. What makes it exceptional is its ability to adapt and integrate seamlessly with a wide range of software systems, giving your business the upper hand in managing customer relationships effectively.
What is your favorite aspect of this product?
Flexibility Beyond Compare: NetSuite CRM's hallmark feature is its remarkable flexibility. It's like the chameleon of CRM systems, capable of adapting to your unique business needs. Whether you're a startup or a large enterprise, this CRM solution can be tailored to your exact specifications. With just a little tweaking, you can make it do almost anything you want, which is a game-changer for businesses with specific requirements or those that evolve over time. You won't need to compromise or adapt your processes to fit the CRM; instead, NetSuite CRM adapts to you.
What do you dislike most about this product?
There is a very large learning curve. They provide lots of learning resources but it's not simple or intuitive.
What recommendations would you give to someone considering this product?
Learning and implementing NetSuite CRM will take time, so investing in training is essential. Provide comprehensive training for your staff, particularly those who will be working closely with the system. NetSuite offers training resources, and there are often third-party consultants who specialize in the platform. The more knowledge your team has, the smoother the transition will be.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Samantha H.
- Role: Operations
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Oct 2023
Very easy to use!
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
It has increased my productivity
What is your favorite aspect of this product?
How easy it is to use
What do you dislike most about this product?
Sometimes I can be hard to find something
What recommendations would you give to someone considering this product?
That they should join Netsuite since it's a one in all program
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
