What is NetSuite CRM?
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite CRM?
Pros
- Respectful
- Transparent
- Client Friendly Policies
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Sales Management
Analytics and Reporting
Customer Service Management
Account and Contact Management
Telephony and Call Center Management
Mobile
Marketing Management
Quote Contract and Proposal
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Quality of Features
Vendor Support
Availability and Quality of Training
NetSuite CRM Reviews
Kalikiri S.
- Role: Finance
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
All in one features app for finance management
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
highly customizable and workflows
What is your favorite aspect of this product?
Automation and Mobile. with the mobile GUI, the data can filled and approved easily from phone or iPad which take the less time to complete the task
What do you dislike most about this product?
The cost of using this product is too high. may not fit for small business with limited budget. so this app is only meant for enterprise business use.
What recommendations would you give to someone considering this product?
it may not best choice for business with limited customer interactions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Anil M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2024
Extremely customizable, great product!
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
The product is extremely customizable in all aspects. Scripting and workflows as well as multiple apps in their eco system make integrations easy.
What is your favorite aspect of this product?
Scripting and reporting.
What do you dislike most about this product?
NetSuite should allow access to demo accounts and learning resources more easily.
What recommendations would you give to someone considering this product?
Highly recommend NetSuite as a backbone for your accounting and ERP. They are a leader in this space for small and medium size businesses.
Pros
- Continually Improving Product
- Performance Enhancing
- Security Protects
- Helps Innovate
Mansurah A.
- Role: Sales Marketing
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Jun 2025
Powerful, Scalable, but Demands Planning
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
NetSuite CRM stands out because it: Combines CRM and ERP in one platform Offers real-time data sharing across departments Supports global operations (multi-currency, multi-language) Tracks the full customer lifecycle from lead to payment Provides strong customization and automation Integrates with e-commerce tools natively In short: It's ideal for businesses needing a unified system for sales, finance, and operations.
What is your favorite aspect of this product?
My favorite part about NetSuite is its all-in-one platform that unifies CRM and ERP, allowing real-time visibility and seamless data flow across the entire business.
What do you dislike most about this product?
its high cost, complex setup, steep learning curve, and reliance on expert support for customizations.
What recommendations would you give to someone considering this product?
ensure it's a good fit for your business size, budget for expert setup, invest in training, and start with core features before expanding. Proper planning and support are key to success.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
