Navan Customer Reviews 2025 | Travel Management

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Navan

Composite Score

8.2 /10

CX Score

8.0 /10

59 Reviews Write a Review

What is Navan?

Navan (formerly TripActions) is the all-in-one super app that makes travel easy so you can focus on being there, not getting there. Build and scale a travel program with ease. Navan provides an unrivaled travel inventory, a seamless user experience, and personalized 24/7 support so your employees can focus on being there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses.

Company Details

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Awards & Recognition

Navan won the following awards in the Travel Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

14 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation

2024

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

14 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

11 Top Rated Capabilities

14 Top Rated Features

2022

Navan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Navan.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Navan?

3% Negative

0% Neutral

97% Positive

Pros

Security Protects
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 92

Notifications/Alerts/Updates

Expense Management

Bank/Credit Card Integration

Policy Configuration/Implementation

Self-Service

AI Driven Personalization

Sustainability Reports

Expense Automation

Mobile

Risk Management

Travel and Accommodation Booking

Vendor Capability Ratings

Average 88

Ease of Implementation

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Breadth of Features

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Navan Reviews

Ron W.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

An easy-to-use platform for busy travelers.

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

A differentiator for Navan is the integration of many different sources of travel information into a single view.

What is your favorite aspect of this product?

My favorite aspect of Navan is the ability to search hotels based on brand loyalty and rewards.

What do you dislike most about this product?

The thing I dislike about Navan is that sometimes flights that I find on the airline website do not show up in Navan.

What recommendations would you give to someone considering this product?

Watch some of the training videos to learn about unlocking some of the additional features which make your life easier.

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Chris D.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Time saving, very efficient

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

Automated expenses and finalizing the non-automated expenses per expense. No more doing expense reports every 2 weeks.

What is your favorite aspect of this product?

Automated expenses

What do you dislike most about this product?

There is nothing I dislike about the product.

What recommendations would you give to someone considering this product?

Pull the trigger you will not regret it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Andrew M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Incredibly user-friendly with helpful features.

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

Ease-of-use and feature functionality. Great support team as well!

What is your favorite aspect of this product?

Simplicity by which it was to get started and frequently reimburse myself for purchases made on behalf of my comapny.

What do you dislike most about this product?

The load times can often be slow.

What recommendations would you give to someone considering this product?

Ensure it's a right fit first!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Navan

What is Navan?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Navan Ratings

93 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Navan?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

Expense Automation Recording, tracking, and approval of expenses including reimbursement of costs incurred on personal credit cards are automated within the software.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Navan Reviews

Ron W.

An easy-to-use platform for busy travelers.

Likeliness to Recommend

Pros

Chris D.

Time saving, very efficient

Likeliness to Recommend

Pros

Andrew M.

Incredibly user-friendly with helpful features.

Likeliness to Recommend

Pros

Title

Feature Ratings

Notifications/Alerts/Updates

Expense Management

Bank/Credit Card Integration

Policy Configuration/Implementation

Self-Service

AI Driven Personalization

Sustainability Reports

Expense Automation

Mobile

Risk Management

Travel and Accommodation Booking

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Breadth of Features

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support