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Mural

MURAL

Composite Score
8.2 /10
CX Score
8.2 /10
Category
MURAL
8.2 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

1% Negative
11% Neutral
88% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

93

Infinite Canvas

87

Annotation

83

Sticky Notes

83

Surveys and Polling

82

Screen Sharing

82

Role-Based Access

81

Integration with Meeting Solutions

80

Multimedia Content

80

Record, Save, and Export Canvases

78

Vendor Capability Ratings

Average 82

Quality of Features

88

Breadth of Features

88

Ease of Implementation

87

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Ease of Customization

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Vendor Support

74

MURAL Reviews

Vijayraj H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Nice tool for visual storytelling!

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

Mural integrates well with different apps of microsoft and It also allows to integrate with JIRA which makes easier and smooth collaboration between devs and designers

What is your favorite aspect of this product?

Application interface is a visual treat to watch ^_^ . I personally like how boring things like flow charts ,information architecture and user journeys can look so aesthetically pleasing. I also want to highlight that being user of other white boarding tools. I hardly took minutes to get started with mural.

What do you dislike most about this product?

Does not allow customisations to be done on templates unlike there competitors like miro

What recommendations would you give to someone considering this product?

I would recommend mural to large/mid size companies and would recommend having business pan. This would help make ideation phase much smoother and worthwhile

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

John B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Mural is an excellent platform for group work

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

A excellent visual aid and long-lasting record of choices made in meetings; requires little effort to produce and implement. A lot of the time, folks in meetings aren't paying attention to what others are saying. Input from the meeting participants can be graphically represented with the help of this tool. You can check the board to see how people responded if you were absent when that topic was brought up.

What is your favorite aspect of this product?

I appreciate the straightforwardness with which it provides useful means of communication. The success of large teams depends heavily on effective communication, and this tool facilitates it. Mural provides visual representation of the data we process. As a result, we are able to process more data without being overwhelmed or confused.

What do you dislike most about this product?

Some of the formatting restrictions that made it hard to group thoughts as intended have been fixed in the most recent release. More block designs and anchor point connections are two things I'd like to see included.

What recommendations would you give to someone considering this product?

Mural eliminated the need for repeated information retrieval sessions by establishing a common information model on which all teams could rapidly begin working toward a common goal.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Client Friendly Policies

Hannah R.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Slick and very nice

Likeliness to Recommend

10 /10

What differentiates MURAL from other similar products?

Tons of templates to choose from to host workshops and it got an integrated timer

What is your favorite aspect of this product?

The Mural whiteboard is great for brainstorming and arranging interactive sessions

What do you dislike most about this product?

The clip art gallery is limited but also supports the user’s own images

What recommendations would you give to someone considering this product?

Ideal for creating mind maps and very easy-to-use flowcharts

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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