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Mural

MURAL

Composite Score
8.2 /10
CX Score
8.2 /10
Category
MURAL
8.2 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

1% Negative
11% Neutral
88% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

93

Infinite Canvas

87

Annotation

83

Sticky Notes

83

Surveys and Polling

82

Screen Sharing

82

Role-Based Access

81

Integration with Meeting Solutions

80

Multimedia Content

80

Record, Save, and Export Canvases

78

Vendor Capability Ratings

Average 82

Quality of Features

88

Breadth of Features

88

Ease of Implementation

87

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Ease of Customization

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Vendor Support

74

MURAL Reviews

Rakesh K.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2025

Design anything with Mural

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

It's the best tool I have used for creating design diagram

What is your favorite aspect of this product?

Large number of Design diagram templates

What do you dislike most about this product?

Nothing specific

What recommendations would you give to someone considering this product?

You can have lot of templates to choose from

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tolani B.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

A solid tool for visual collaboration

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

Its infinite canvas and real time collaboration tools make remote teamwork highly visual and engaging

What is your favorite aspect of this product?

The intuitive drag and drop sticky notes and templates simplify brainstorming and idea mapping

What do you dislike most about this product?

Limited offline functionality and occasional performance issues with large boards

What recommendations would you give to someone considering this product?

Take advantage of the training resources and integrations early on to maximize team adoption and return on investment

Pros

  • Altruistic
  • Helps Innovate
  • Enables Productivity
  • Caring

Tristan P.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Mural – A Visual Collaboration Gem

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

Mural differentiates itself with its deep focus on structured brainstorming, offering pre-made templates for various use cases like design thinking, project planning, and agile workflows.

What is your favorite aspect of this product?

The sticky notes, diagramming tools, and voting features make brainstorming sessions far more interactive than traditional calls or emails.

What do you dislike most about this product?

The only real drawback is that while Mural is great for freeform ideation, it’s not always the best for structured workflows.

What recommendations would you give to someone considering this product?

I’d say go for it if your team thrives on visual collaboration. It’s a fantastic tool for brainstorming and strategy sessions, but you may need an additional project management tool to track execution afterward

Pros

  • Trustworthy
  • Effective Service
  • Caring
  • Client's Interest First

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