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MURAL Logo
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Mural

MURAL

Composite Score
8.2 /10
CX Score
8.2 /10
Category
MURAL
8.2 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

1% Negative
11% Neutral
88% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

93

Infinite Canvas

87

Annotation

83

Sticky Notes

83

Surveys and Polling

82

Screen Sharing

82

Role-Based Access

81

Integration with Meeting Solutions

80

Multimedia Content

80

Record, Save, and Export Canvases

78

Vendor Capability Ratings

Average 82

Quality of Features

88

Breadth of Features

88

Ease of Implementation

87

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Ease of Customization

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Vendor Support

74

MURAL Reviews

Eric W.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Excellent multifeatured virtual whiteboards

Likeliness to Recommend

10 /10

What differentiates MURAL from other similar products?

Its a close call with MIRO, but their free to try model was more feature rich and our team familiarised with Mural more than the alternatives.

What is your favorite aspect of this product?

Ease of use, especially for 'guest/visitors' when we use it for meetings and facilitations

What do you dislike most about this product?

nothing at the moment

What recommendations would you give to someone considering this product?

Just try if for yourself - there is a free for life version for limited boards.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rohit P.

  • Role: Operations
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Mural Review

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

Enchanting Graphical User Interface and an interactive one too.

What is your favorite aspect of this product?

Host controls, presentation tools, remote video conferencing, dashboarding.

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Go for it Folks!!!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Justin B.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Indispensable product design collaboration tool.

Likeliness to Recommend

10 /10

What differentiates MURAL from other similar products?

Our team has tried other tools, including Miro and FigJam, but Mural is more intuitive—a blended team of experts and novices can quickly get in and use it effectively.

What is your favorite aspect of this product?

I like the UI, it's like a design application, so it's easy for users of Figma or other design tools such as Adobe to jump right in. I like the templates and the alignment to LUMA methods of human-centered design. It covers nearly all my team's methods for brainstorming, design sprints, agile backlog management, lean UX, etc. I haven't found a use case that isn't covered.

What do you dislike most about this product?

With many concurrent users on a complex or image-heavy whiteboard, sometimes we'll have around 20, it can get laggy, and we'll start having technical difficulties with basic editing functionality. Mural has layers like most design applications, meaning newer objects are in front of older ones. Layering can get confusing. You can move things to the front or back, but there's no front-end UI to show you what layer you're on. The result is sometimes items get lost behind other newer items, and this can be challenging for new users to understand.

What recommendations would you give to someone considering this product?

Get it. Mural enables engaging, interactive meetings with distributed global teams. It's just more intuitive than the other alternatives we've tried. The proof is in the continued use and growing adoption of the tool across our large organization. As we've expanded its usage, more teams start to speak the same "language" of collaboration. It has raised the bar for what we expect from collaborative design activities, and we're getting much more results with much less frustration and less wasted time. We've broken down silos by empowering more team members with a tool that facilitates cross-functional innovation.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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