
What is MURAL?
MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
92 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love MURAL?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Infinite Canvas
Annotation
Sticky Notes
Surveys and Polling
Screen Sharing
Role-Based Access
Integration with Meeting Solutions
Multimedia Content
Record, Save, and Export Canvases
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of Implementation
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
MURAL Reviews

Ivan B.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
Remote workshops made possible thanks to Mural
Likeliness to Recommend
What differentiates MURAL from other similar products?
I like the UI, it is intuitive, easy to use and has all features I need. I have shortly used Miro but as far as I could see there was not "private-work" mode where you can leave work independently when needed. Also the timer is perfect and the ability to hide mouse pointer when too much movement is distracting.
What is your favorite aspect of this product?
The ability to hide mouse pointers. Timer. Private mode.
What do you dislike most about this product?
I cannot access my files - at least in a read-only way when the membership expires.
What recommendations would you give to someone considering this product?
If your company has an alternative collaborative tool and you try Mural, you will have to explain to your company why Mural is better when you ask for membership invoice reimbursement. It is a great tool.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy

Taynná X.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Nice features, but needs to improve performance
Likeliness to Recommend
What differentiates MURAL from other similar products?
It has more features on personalizing content. Like geometric forms and different types of graphic representations.
What is your favorite aspect of this product?
I really like the different possibilities of use Mural allows. You can use it for a lot of different dynamics.
What do you dislike most about this product?
The canvas has a limited space of use. And if the board has a lot of content it can be difficult to load for some users.
What recommendations would you give to someone considering this product?
It's nice for facilitations, dynamics and registration of information.
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Caring

Evan G.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Sep 2021
Novel solution to a problem you didnt know you had
Likeliness to Recommend
What differentiates MURAL from other similar products?
I'm not sure as we purchased to meet a need; did not research market extensively as this met the need at a suitable price point
What is your favorite aspect of this product?
It allows for quality collaboration remotely- we rely heavily on whiteboard sessions, and this allowed us to simulate that without being in the same office
What do you dislike most about this product?
There is a learning curve, and you have to be vigilant with adoption as you have to search out opportunities to utilize, with preparation in advance to make it useful
What recommendations would you give to someone considering this product?
Try it out- this is low risk and can bring a higher level of engagement to your remote team meetings.
Pros
- Helps Innovate
- Continually Improving Product
- Unique Features
- Inspires Innovation