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MURAL Logo
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Mural

MURAL

Composite Score
8.2 /10
CX Score
8.2 /10
Category
MURAL
8.2 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

92 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

1% Negative
11% Neutral
88% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

93

Infinite Canvas

87

Annotation

83

Sticky Notes

83

Surveys and Polling

82

Screen Sharing

82

Role-Based Access

81

Integration with Meeting Solutions

80

Multimedia Content

80

Record, Save, and Export Canvases

78

Vendor Capability Ratings

Average 82

Quality of Features

88

Breadth of Features

88

Ease of Implementation

87

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Ease of Customization

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Vendor Support

74

MURAL Reviews

Laura N.

  • Role: Consultant
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

it is easy to use, we love it

Likeliness to Recommend

10 /10

What differentiates MURAL from other similar products?

It is fast to use, you can send a visitor link without having to log in, which makes the process very agile, you can design on the canvas without any problem

What is your favorite aspect of this product?

We have invited up to 300 people to collaborate simultaneously, and it has run without a problem.

What do you dislike most about this product?

missing a background library, or paths to use

What recommendations would you give to someone considering this product?

subscribe with your eyes closed, it's very good, and easy to use

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Leo B.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to use but could do with some refinement.

Likeliness to Recommend

6 /10

What differentiates MURAL from other similar products?

Very simple and clear whiteboarding solution.

What is your favorite aspect of this product?

Clear and simple to pick up.

What do you dislike most about this product?

Looks a bit too basic for my liking. Doesn’t look super professional in front of clients.

What recommendations would you give to someone considering this product?

Give it a go and try with a common example of how you would whiteboard in real life.

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Client Friendly Policies

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Effective Service

Joseph S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Perfect Tool For Virtual White-Boarding

Likeliness to Recommend

10 /10

What differentiates MURAL from other similar products?

The virtual whiteboarding tools are the best. This has resulted in engaging brainstorming excercises with worldwide remote teams virtually at my organization.

What is your favorite aspect of this product?

I liked the vast amount of tools available at your disposal when collaborating. Mural offers an extensive library of icons, images, frameworks, and anything you could possibly need for whiteboarding. We've used Mural at my company for design brainstorming and designer interviews. It's very smooth and intuitive; many of the candidates we interviewed had never used the tool before but picked it up quickly. We have tested several collaboration tools at my organization throughout this pandemic and this time of working remotely, and Mural seems to have emerged as the best of the bunch.

What do you dislike most about this product?

I have briefly tested some of the project management options and I found them lacking. I would not recommend using this as a project management tool. For brainstorming and collaboration exercises it is the best, but stick to Jira or other tools for project management.

What recommendations would you give to someone considering this product?

Get proper training for the tool and learn the UI. There are many features available, it can be overwhelming at first so its best to practice a bit before using it proper with your team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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