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What is MSP360 Managed Backup?
MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
98 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love MSP360 Managed Backup?
Pros
- Enables Productivity
- Client Friendly Policies
- Reliable
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Backup Automation
Replication for Long Term Storage and Disaster Recovery
Backup of Cloud Based Data
Physical Backup for Multiple Platforms
Backup Monitoring and Reporting
Integration with Other Security Software
Application Awareness
Integration With Storage Arrays
Deduplication Implementation
Replication for High Availability
Virtual Machine Backup
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Also Featured in...
MSP360 Managed Backup Screenshots
MSP360 Managed Backup Videos
MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution
web panel

image-based backup wizard

file backup wizard

cloud storages

MSP360 Managed Backup Reviews
Luke S.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
The most flexibility for the price point!
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
The level of experience in the market along with the amount of flexibility for internal decision-making.
What is your favorite aspect of this product?
It is an affordable option.
What do you dislike most about this product?
It is often changing name/look.
What recommendations would you give to someone considering this product?
Seriously consider it as an option,
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Anna N.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
Fabulous product!
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
It's user friendly features.
What is your favorite aspect of this product?
EVERYTHING
What do you dislike most about this product?
Not available
What recommendations would you give to someone considering this product?
Just do it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Ian P.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jun 2023
Great product, made moving data very easy
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
Ease of use and wide compatibility
What is your favorite aspect of this product?
Simple interface
What do you dislike most about this product?
Could do with more tutorials for advanced use.
What recommendations would you give to someone considering this product?
It does what you want easily and efficiently
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy