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Microsoft Corporation

Microsoft Authenticator

Composite Score

8.9 /10

CX Score

9.2 /10

242 Reviews Write a Review

What is Microsoft Authenticator?

Conveniently and securely sign in to all your online accounts using multifactor authentication, passwordless sign-in or password autofill with Microsoft Authenticator. With this free app, you can sign in to your personal or work/school Microsoft account without using a password. You’ll use a fingerprint, face recognition, or a PIN for security.

Company Details

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Microsoft Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Authenticator?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Efficient Service
Trustworthy
Fair

Feature Ratings

Average 84

OTP Authentication

Multi-Device Protection

Email Authentication

Biometrics Authentication

Soft Token Authentication

Role and User Management

Browser Push Notifications

Role-Based Multi-Factor Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Integration APIs

Vendor Capability Ratings

Average 81

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Microsoft Authenticator Reviews

Evans F.

Role: Information Technology
Industry: Shipping
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Simple and secure

Likeliness to Recommend

9 /10

What differentiates Microsoft Authenticator from other similar products?

Seamless Integration with Microsoft Services: Microsoft Authenticator integrates easily with Microsoft 365, Azure AD, and other Microsoft services, providing a smooth experience for users in the Microsoft ecosystem. Push Notifications for Authentication: Offers convenient push notifications for two-factor authentication, making the login process faster and more user-friendly. Passwordless Sign-In: Supports passwordless sign-ins, enhancing both security and convenience by eliminating the need for passwords in certain Microsoft accounts.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Authenticator is its passwordless sign-in feature, which enhances both security and convenience by allowing users to sign in without needing to remember or input passwords.

What do you dislike most about this product?

What I dislike most about Microsoft Authenticator is its limited support for cross-platform syncing, which can make it challenging for users who need to access their accounts across different devices and platforms.

What recommendations would you give to someone considering this product?

Use it with Microsoft services for seamless integration and a smoother experience. Enable backup and recovery options to ensure you don’t lose access to your accounts if you change or lose your device. Be aware of device limitations and consider alternative options if you need extensive cross-platform syncing.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Aryan D.

Role: Student Academic
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Futuristic Product

Likeliness to Recommend

10 /10

What differentiates Microsoft Authenticator from other similar products?

Easy Authentication

What is your favorite aspect of this product?

Multi-Factor Authentication

What do you dislike most about this product?

Sometimes The push notification doesn’t come

What recommendations would you give to someone considering this product?

The Product is easy to use,but implementation is tricky

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Effective Service

Taiwo A.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Simple to use, but quite expensive.

Likeliness to Recommend

10 /10

What differentiates Microsoft Authenticator from other similar products?

Higher security for applications is made possible by providing the location of the accessed device along with a unique verification code. A stronger defense against phishing scams and illegal logins is offered by this dynamic authentication procedure.

What is your favorite aspect of this product?

Administrators can now use Microsoft Authenticator (GA) to build up Conditional Access policies depending on GPS location.

What do you dislike most about this product?

The Microsoft Authenticator software has an overly complicated backup and restore procedure for your accounts.

What recommendations would you give to someone considering this product?

The Microsoft Authenticator app uses a time-based, one-time passcode (TOTP) mechanism, it is much harder for someone to gain illegal access, even if your password is compromised.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Microsoft Authenticator

What is Microsoft Authenticator?

Company Details

Need Assistance?

Microsoft Authenticator Ratings

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Microsoft Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Role and User Management Enable different levels of access and permissions based on role.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Microsoft Authenticator Reviews

Evans F.

Simple and secure

Likeliness to Recommend

Pros

Aryan D.

Futuristic Product

Likeliness to Recommend

Pros

Taiwo A.

Simple to use, but quite expensive.

Likeliness to Recommend

Pros

Most Popular Microsoft Authenticator Comparisons

Google Authenticator

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OKTA Adaptive Multi-Factor Authentication

Protectimus

LastPass Multi-Factor Authentication

Title

Feature Ratings

OTP Authentication

Multi-Device Protection

Email Authentication

Biometrics Authentication

Soft Token Authentication

Role and User Management

Browser Push Notifications

Role-Based Multi-Factor Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Integration APIs

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training