What is Microsoft Authenticator?
Conveniently and securely sign in to all your online accounts using multifactor authentication, passwordless sign-in or password autofill with Microsoft Authenticator. With this free app, you can sign in to your personal or work/school Microsoft account without using a password. You’ll use a fingerprint, face recognition, or a PIN for security.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Authenticator?
Pros
- Reliable
- Efficient Service
- Trustworthy
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
OTP Authentication
Multi-Device Protection
Email Authentication
Biometrics Authentication
Soft Token Authentication
Role and User Management
Browser Push Notifications
Role-Based Multi-Factor Authentication
Hard Token Authentication
Adaptive Authentication (Risk-based)
Dashboards, Analytics and Reporting
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of Customization
Availability and Quality of Training
Microsoft Authenticator Reviews
Greg R.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Jun 2025
Microsoft Authenticator is one of the best!
Likeliness to Recommend
What differentiates Microsoft Authenticator from other similar products?
Microsoft Authenticator has such a great handle on the market that it really stands out as a great option and since most people already have it, it's such an easy service to use (for the most part). The integration with microsoft products is pivotal too.
What is your favorite aspect of this product?
I like that it's a service that I was already using when my company required it, so I can have multiple authentications in one place - kind of like a one stop shop. The feeling of security is great too!
What do you dislike most about this product?
I've had a couple of experiences where my authentications stopped working properly, or I'd get pushes to login and authenticator wouldn't work properly. When these happen it's confusing, and it's very unclear how to reset the authentication with a given website, app, or service. This could use some work.
What recommendations would you give to someone considering this product?
This product pairs really well with Microsoft products and as far as I can tell provides a ton of security. I strongly recommend.
Pros
- Security Protects
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Slower Product Innovation
- Less Inspiring
Ayoola A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2025
Functionality
Likeliness to Recommend
What differentiates Microsoft Authenticator from other similar products?
It works well with Microsoft accounts and apps, making sign-ins quick and secure with just. Also, having a centralized device that auntheticates accounts and flags down suspicious sign-ins.
What is your favorite aspect of this product?
it is easy to use and cross-functional(it can be used across various devices and platforms)
What do you dislike most about this product?
it doesn't always sync smoothly across devices. If you get a new phone, setting up your accounts all over again can be time consuming and tiring unless you’ve backed them up properly. A more seamless sync feature would make switching devices much easier..
What recommendations would you give to someone considering this product?
I would recommend that the cloud backup feature is turned on. This will help you save your account password, so if you ever lose or change your phone, you can easily restore everything without starting from scratch.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Soubhagya R.
- Role: Information Technology
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Jun 2025
Powerful and Secure
Likeliness to Recommend
What differentiates Microsoft Authenticator from other similar products?
Microsoft Authenticator stands out with its deep integration into the Microsoft ecosystem, enabling passwordless sign-ins and seamless MFA. It supports both personal and work accounts and offers cloud backup for easy recovery.
What is your favorite aspect of this product?
Microsoft Authentication offers a lot of useful features, but one of the most impressive aspects is its seamless integration across various Microsoft services and third-party apps and android and also ios devices
What do you dislike most about this product?
While MFA is great for security, it can occasionally lead to frustration, especially when users are forced to use multiple methods (like text, email, or app notifications). If there are connectivity issues or the user doesn't have access to their primary device, it can cause delays or lockouts.
What recommendations would you give to someone considering this product?
Multi-Factor Authentication (MFA) is a great security feature, but it can be disruptive if not implemented thoughtfully. Consider offering multiple MFA options (e.g., Microsoft Authenticator, SMS, or biometrics) to make it more convenient for users.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Effective Service
