This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Microsoft Corporation

Microsoft Authenticator

Composite Score

8.9 /10

CX Score

9.2 /10

251 Reviews Write a Review

What is Microsoft Authenticator?

Conveniently and securely sign in to all your online accounts using multifactor authentication, passwordless sign-in or password autofill with Microsoft Authenticator. With this free app, you can sign in to your personal or work/school Microsoft account without using a password. You’ll use a fingerprint, face recognition, or a PIN for security.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Microsoft Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Authenticator?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Efficient Service
Trustworthy
Security Protects

Feature Ratings

Average 84

OTP Authentication

Multi-Device Protection

Email Authentication

Biometrics Authentication

Soft Token Authentication

Role and User Management

Browser Push Notifications

Role-Based Multi-Factor Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Average 81

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Microsoft Authenticator Reviews

Cedrick N.

Role: C-Level
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

It is easy to use and affordable but need to know

Likeliness to Recommend

7 /10

What differentiates Microsoft Authenticator from other similar products?

Avoidable

What is your favorite aspect of this product?

Easy of use

What do you dislike most about this product?

Cannot integrate with RDP or computer login

What recommendations would you give to someone considering this product?

Know your use case before implementing

Pros

Transparent
Friendly Negotiation
Appreciates Incumbent Status
Helps Innovate

Pawan S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

Secure and Convenient Authentication Made Easy

Likeliness to Recommend

9 /10

What differentiates Microsoft Authenticator from other similar products?

Microsoft Authenticator stands out with its passwordless login options and deep integration with Microsoft 365 and Azure services. It also supports push notifications and multi-account management, making authentication faster and more convenient than traditional OTP-only apps.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Authenticator is its passwordless sign-in and one-tap approval, which make logging in both secure and effortless.

What do you dislike most about this product?

The main drawback of Microsoft Authenticator is that its account backup and recovery process can be confusing, especially when switching devices or restoring all accounts.

What recommendations would you give to someone considering this product?

I would recommend Microsoft Authenticator to users who rely on Microsoft services or want faster, secure login options. Just make sure to enable backup and note recovery steps in advance to avoid issues when changing or losing your device.

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Peter A.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

My Journey with Microsoft Authenticator

Likeliness to Recommend

8 /10

What differentiates Microsoft Authenticator from other similar products?

It syncronization with other microsoft products stands out for me

What is your favorite aspect of this product?

The notification pop-up when the OTP is requested

What do you dislike most about this product?

The graphic user interface, it is too plain

What recommendations would you give to someone considering this product?

For quick and easy sign-ins, microsoft authenticator is second to none.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Latest Research

Microsoft Authenticator

What is Microsoft Authenticator?

Company Details

Need Assistance?

Microsoft Authenticator Ratings

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Microsoft Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Role and User Management Enable different levels of access and permissions based on role.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Microsoft Authenticator Reviews

Cedrick N.

It is easy to use and affordable but need to know

Likeliness to Recommend

Pros

Pawan S.

Secure and Convenient Authentication Made Easy

Likeliness to Recommend

Pros

Peter A.

My Journey with Microsoft Authenticator

Likeliness to Recommend

Pros

Most Popular Microsoft Authenticator Comparisons

Google Authenticator

Salesforce Authenticator

Duo Security

OKTA Adaptive Multi-Factor Authentication

Protectimus

LastPass Multi-Factor Authentication

Title

Feature Ratings

OTP Authentication

Multi-Device Protection

Email Authentication

Biometrics Authentication

Soft Token Authentication

Role and User Management

Browser Push Notifications

Role-Based Multi-Factor Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training