What is Microsoft Authenticator?
Conveniently and securely sign in to all your online accounts using multifactor authentication, passwordless sign-in or password autofill with Microsoft Authenticator. With this free app, you can sign in to your personal or work/school Microsoft account without using a password. You’ll use a fingerprint, face recognition, or a PIN for security.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Authenticator?
Pros
- Reliable
- Efficient Service
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
OTP Authentication
Multi-Device Protection
Biometrics Authentication
Email Authentication
Role and User Management
Role-Based Multi-Factor Authentication
Browser Push Notifications
Soft Token Authentication
Hard Token Authentication
Adaptive Authentication (Risk-based)
Phishing Resistance MFA
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
Microsoft Authenticator Reviews
James F.
- Role: Consultant
- Industry: Construction
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2026
Great software but need improvement
Likeliness to Recommend
What differentiates Microsoft Authenticator from other similar products?
Better UI compared to competitors, but recently I faced an issue because authenticator only provide 6 digits but some applications required 8 digits code so I had to install an another application. If we can add that functionality that would be great
What is your favorite aspect of this product?
Fast, and no need to open the application and enter the pin manually by using biometric and pin number we can easily do 2 step verification
What do you dislike most about this product?
If we uninstall the Authenticator and try to login to Authenticator again then it will ask for Authenticate from Authenticator that will create a endless loop and we have to connect with the Admin to resolve the issue
What recommendations would you give to someone considering this product?
Add option to generate 8 digits code, and if we get login again from Authenticator don't ask to Authenticate again.
Pros
- Continually Improving Product
- Trustworthy
- Fair
- Acts with Integrity
Cons
- Commodity Features
Akash I.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2026
Good app for secure and quick login approvals
Likeliness to Recommend
What differentiates Microsoft Authenticator from other similar products?
I like that the app keeps the login process simple while still improving account security. Most employees can use it easily without needing much technical knowledge and the setup is also straightforward.
What is your favorite aspect of this product?
The push notification approval is the best part for me. Instead of typing OTP every time I can just approve the login in one tap which saves time during work.
What do you dislike most about this product?
Sometimes notifications do not come instantly and I need to open the app manually. Also when changing phones the account transfer process can feel a little confusing at first.
What recommendations would you give to someone considering this product?
I would recommend it for office and personal accounts where extra security is needed. From a security point of view MFA is very important now and this app makes it easy to use in daily life.
Pros
- Reliable
- Efficient Service
- Effective Service
- Saves Time
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Apr 2026
East of use.
Likeliness to Recommend
Pros
- Helps Innovate
- Respectful
- Fair
- Client's Interest First
