What is Meltwater?
Meltwater offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations than anyone else in the industry. Their news monitoring tool tracks keywords connected to the topics that matter for you and aggregates all public online and editorial content that mentions your keywords.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
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Since last award
90 Plan to Renew
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Since last award
82 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Unique Features
- Altruistic
- Efficient Service
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Outbound
Social Asset Management
Social Moderation and Workflow Management
Social Response Management
Campaign Execution
Social Media Channel Integration Inbound
Dashboards and Visualization
Sentiment Analysis
Social Post Archival
Trend Analysis
Contextual Analysis
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Meltwater Reviews
Gabriel S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Sep 2023
Not best, but great flexible price and features
Likeliness to Recommend
What differentiates Meltwater from other similar products?
The biggest thing for us was their ad-hoc audience reports that took follower data on key competitors and analyzed it via iBM Watson so provide in depth audience reports on online and offline habits, media affinities, etc. of our brand as well as competitors to improve our insights, strategy, as well as giving us a huge leg up on new business. Was a huge difference maker.
What is your favorite aspect of this product?
The custom audience reports were amazing. Also the sales team's willingness to find a solution and cost that worked with our finances while still meeting our needs was hugely appreciated.
What do you dislike most about this product?
Poor visualizations and lack of additional insight development and analysis on primary data points was frustrating
What recommendations would you give to someone considering this product?
Do your due diligence and research 3-4 vendors at least before you come to a decision. Don't be afraid to ask how they differentiate themselves as well as asking about discounts or their willingness to come down to meet your finances or at least to augment the package so you're not paying for what you're not going to use or don't need.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Thomas L.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2023
The platform was easy to onboard and powerful
Likeliness to Recommend
What differentiates Meltwater from other similar products?
There are tags and unlimited ways to track your content
What is your favorite aspect of this product?
Assets management helps share or re-use creative content
What do you dislike most about this product?
Takes time to gain familiarity with governance roles
What recommendations would you give to someone considering this product?
It is absolutely one of the most comprehensive social media platforms out there
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anil J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
A Comprehensive Media Monitoring Platform
Likeliness to Recommend
What differentiates Meltwater from other similar products?
Meltwater is a powerful media monitoring and intelligence platform that provides businesses with the tools they need to stay on top of their online presence. With features such as social media monitoring, brand tracking, and media analysis, Meltwater offers a comprehensive suite of tools for businesses of all sizes. The platform is easy to use, and its intuitive interface makes it easy to get started. Additionally, Meltwater's customer support is top-notch, with knowledgeable representatives available to help users with any issues they may encounter.
What is your favorite aspect of this product?
Meltwater is an excellent media monitoring platform that offers a wide range of features to help businesses stay on top of their online presence. The platform's intuitive interface and easy-to-use tools make it accessible to users of all skill levels. Additionally, Meltwater's customer support is top-notch, providing users with the assistance they need to make the most of the platform. The platform's social media monitoring and media analysis features are particularly impressive, allowing users to gain valuable insights into their online presence and track their brand's performance over time.
What do you dislike most about this product?
Meltwater's pricing can be steep for smaller businesses or individuals. Some users have reported inconsistent analytics and a potentially overwhelming user interface.
What recommendations would you give to someone considering this product?
Meltwater is a great choice for businesses seeking a comprehensive media monitoring platform. However, potential users should carefully consider pricing and take time to learn the platform's features to maximize its benefits.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
