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Intuit

Mailchimp

Composite Score

8.7 /10

CX Score

8.9 /10

659 Reviews Write a Review

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative

6% Neutral

91% Positive

Pros

Reliable
Enables Productivity
Respectful
Acts with Integrity

Feature Ratings

Average 83

Email Delivery

Campaign Management

Email Templates

Basic Reporting and Analytics

Contact Database

Mobile Optimized

A/B Testing

Auto-Responders

SPAM Compliance

Segmentation

Content Authoring

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support

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Marketing Automation - B2B

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Mailchimp Reviews

Kartik S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

1 of the best Email Marketing tool I've ever used!

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Amount of features and their quality provided by MailChimp are really really appreciable, I'm using it from past few years on e-commerce website it really helped in improving ROI. We can easily create email campaigns, manage and track them.

What is your favorite aspect of this product?

Creating workflows are really easy and the contact directory feature is really awesome and easy to manage. It really helps in improving product marketing and most importantly we can automate marketing campaigns through workflow.

What do you dislike most about this product?

As of now I don't see any drawbacks or Feedback in the platform, really loving MailChimp.

What recommendations would you give to someone considering this product?

MailChimp is the one of the best platform to get started with for email marketing campaigns and automatig them, anyone can easily integrate them with them e-commerce or services store. It will help you in improving your ROI and increasing business value.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sudipta M.

Role: Operations
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Great software but needs a bit of improvement!

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

A breadth of features facilitating marketing campaigns, dynamic content, and newsletters.

What is your favorite aspect of this product?

A lot of email templates are available for Newsletter development.

What do you dislike most about this product?

The HTML block doesn't provide a responsive UI/UX design once you write it. Not compatible with the mobile version.

What recommendations would you give to someone considering this product?

Check the features available with the software before taking the subscription. And, analyze those features to see if they are aligned with the organizational requirements.

Pros

Caring
Respectful
Acts with Integrity
Helps Innovate

Viktoria J.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use email marketing platform.

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

MailChimp seems to direct a lot of focus towards making its email marketing platform easy to use , without the need to be heavily technical for users. From its templates library which we have relied upon a lot of the time, to the easy to navigate user interface and of course its mobile application, which makes it simplified managing aspects of our email marketing campaign on the go. MailChimp is for everyone , regardless of their technical skill level.

What is your favorite aspect of this product?

In recent months, MailChimp has started infusing generative Artificial intelligence (AI) initiatives into the MailChimp experience and I believe this is my best part of the MailChimp experience. At this moment, we utilize Mailchimps AI provisions for generating aspects of our marketing content, and we also are utilizing it effectively to turn marketing data into actionable insights.

What do you dislike most about this product?

While I do love MailChimp for a lot of the good things that it offers, I cannot help but highlight the low level nature of its marketing automation aspect. In the first place , the ability to personalize marketing automotive actions on MailChimp to react to a users behaviour, interaction or preferences is limited in most parts, and it offers no reliable lead scoring mechanism, which is an important part of an effective advanced marketing automation process.

What recommendations would you give to someone considering this product?

For teams able to navigate Mailchimp's limited advanced marketing automation provisions, this is an email marketing platform to give a shot.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Latest Research

Mailchimp

What is Mailchimp?

Company Details

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Awards & Recognition

Mailchimp Ratings

86 Likeliness to Recommend

93 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Mailchimp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Marketing Automation - B2C

Marketing Automation - B2B

Mailchimp Reviews

Kartik S.

1 of the best Email Marketing tool I've ever used!

Likeliness to Recommend

Pros

Sudipta M.

Great software but needs a bit of improvement!

Likeliness to Recommend

Pros

Viktoria J.

Easy to use email marketing platform.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Email Delivery

Campaign Management

Email Templates

Basic Reporting and Analytics

Contact Database

Mobile Optimized

A/B Testing

Auto-Responders

SPAM Compliance

Segmentation

Content Authoring

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support