What is Mailchimp?
MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMailchimp Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Mailchimp.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
93 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Mailchimp?
Pros
- Reliable
- Enables Productivity
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Campaign Management
Email Templates
Basic Reporting and Analytics
Contact Database
Mobile Optimized
A/B Testing
Auto-Responders
SPAM Compliance
Segmentation
Content Authoring
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
Also Featured in...
Mailchimp Reviews
Benjamin B.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2024
Easy to figure out and great support resources
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
Mailchimp is an easy to use ESP especially for those who are not technically adept. I found it easy to pick up and start sending emails, and also there are many resources and articles online to help you along the way. Mailchimps own support team is also great and will take the time to educate their users
What is your favorite aspect of this product?
As I mentioned before the ease of use and large variety of support channels available
What do you dislike most about this product?
It could have more integration and advanced features in terms of data management and segmenting
What recommendations would you give to someone considering this product?
For a small - medium sized business I would happily recommend it. The price is low to try it out and see how you like the experience
Pros
- Effective Service
- Transparent
- Includes Product Enhancements
- Friendly Negotiation
Cons
- Commodity Features
Rachel L. C.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2024
Reliable and versatile email marketing solution
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
Mailchimp stands out because it provides an easy way to collect contacts and engage inactive subscribers. It helps us draw clients to our sites and keep them engaged. It is easy to keep everyone active without spending too much.
What is your favorite aspect of this product?
I like Mailchimp because it offers many email templates that make it easy to customize our emails depending on the target clients. It also helps us save time and create effective email campaigns. I also like the automation features that make it easy to identify clients to leave our site and keep them coming through our email campaigns.
What do you dislike most about this product?
The price goes up as the subscribers list and loyal customers increase. Sometimes the emails we send end up in the spam folder, which affect the results of our email campaigns.
What recommendations would you give to someone considering this product?
Mailchimp is a great platform if you know how to use it. Therefore, ensure you learn how to make good use of it, Apply different strategies to ee which one works best for you and your clients.
Pros
- Fair
- Acts with Integrity
- Over Delivered
- Helps Innovate
Lucia D.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2024
Mastering Your Email Marketing
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
The way it integrates with heaps of other marketing tools is what truly sets it apart for me
What is your favorite aspect of this product?
My favorite feature is the automation builder. We use it to send out a series of welcome emails to new subscribers, packed with corker content and special offers.
What do you dislike most about this product?
If I could add one feature with a wave of my hand, it would be more advanced segmentation options. Having the ability to create laser-focused email lists would be the ultimate dream for those personalized marketing campaigns we all strive for.
What recommendations would you give to someone considering this product?
I highly recommend it!
Pros
- Efficient Service
- Inspires Innovation
- Acts with Integrity
- Transparent
