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Lumos App Inc.

Lumos

Composite Score

8.6 /10

CX Score

8.8 /10

23 Reviews Write a Review

What is Lumos?

Lumos helps you govern your apps with one platform. Break down technology silos and give IT, Security, Compliance, and Finance visibility into app usage, entitlements, and spending - and the power to take action on that data.

Company Details

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Awards & Recognition

Lumos won the following awards in the SaaS Management category

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Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

5 Top Rated Features

2024

Lumos Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lumos.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

2
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lumos?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 86

Price Benchmarking

Real-Time Reporting

Vendor Management

Spend Management

App Store

Compliance Reporting

Application Utilization

Renewal Management

Integrations

License Management

Contract Management

Vendor Capability Ratings

Average 85

Quality of Features

Availability and Quality of Training

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Ease of IT Administration

Breadth of Features

Lumos Reviews

Samuel N.

Role: Sales Marketing
Industry: Utilities
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Great product!

Likeliness to Recommend

10 /10

What differentiates Lumos from other similar products?

Great features and user-friendly.

What is your favorite aspect of this product?

User-friendly.

What do you dislike most about this product?

I wish it was free.

What recommendations would you give to someone considering this product?

Try it out and see if you like it.

Pros

Continually Improving Product
Trustworthy
Effective Service
Inspires Innovation

Ramon A.

Role: Sales Marketing
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jan 2024

Very useful, everyone in this industry should have

Likeliness to Recommend

9 /10

What differentiates Lumos from other similar products?

Better support

What is your favorite aspect of this product?

Use for everything

What recommendations would you give to someone considering this product?

Please do lose more time, use this product

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Billy M.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Autopilot for the High-Turnover

Likeliness to Recommend

9 /10

What differentiates Lumos from other similar products?

It turns our chaotic access request queue into a self-improving engine that ensures every employee has the right level of access for the exact amount of time they need it.

What is your favorite aspect of this product?

I love the deep entitlement visibility which shows me not just who has an app, but exactly what they can do inside it, from editing guest folios to accessing payroll.

What do you dislike most about this product?

configuration of the RBAC and ABAC policies requires a very clear map of your organizational hierarchy to avoid brittle workflows

What recommendations would you give to someone considering this product?

Use the just-in-time access for all privileged accounts to drastically reduce your internal attack surface across your entire regional network.

Pros

Performance Enhancing
Efficient Service
Inspires Innovation
Client Friendly Policies

Latest Research

Lumos

What is Lumos?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Lumos Ratings

94 Likeliness to Recommend

2 Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Lumos?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Price Benchmarking The ability to see how prices stack up against the competition by brand, category, product, selling location, size etc.

Real-Time Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

Spend Management The ability to optimize costs and manage spend.

App Store The solution provides a catalog for users to access or purchase approved applications with minimal intervention from IT.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

Application Utilization The ability to track application usage and use analytics to optimize cost, and reduce waste.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Integrations The platform integrates with service catalogues, ITSM and ITAM tools

License Management Tracks and categorizes number of asset licenses available to (or needed by) the organization.

Contract Management Manage customer orders, services and assets with associated charges over the life of the subscription.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Lumos Reviews

Samuel N.

Great product!

Likeliness to Recommend

Pros

Ramon A.

Very useful, everyone in this industry should have

Likeliness to Recommend

Pros

Billy M.

Autopilot for the High-Turnover

Likeliness to Recommend

Pros

Title

2
Since last award

4
Since last award

Feature Ratings

Price Benchmarking

Real-Time Reporting

Vendor Management

Spend Management

App Store

Compliance Reporting

Application Utilization

Renewal Management

Integrations

License Management

Contract Management

Vendor Capability Ratings

Quality of Features

Availability and Quality of Training

Ease of Customization

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Ease of IT Administration

Breadth of Features