Lumifi Customer Reviews 2026 | Managed Detection & Response

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Lumifi

Composite Score

7.1 /10

CX Score

7.3 /10

27 Reviews Write a Review

What is Lumifi?

At Lumifi (previously Netsurion), we support organizations across the full cybersecurity lifecycle, from strategy through defense, with US-based SOC operations and experienced analysts. Our approach combines technology with hands-on expertise to help improve visibility, strengthen security posture, and respond effectively to threats.

Company Details

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Lumifi Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lumifi.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

82 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lumifi?

0% Negative

21% Neutral

79% Positive

Pros

Respectful
Trustworthy
Fair
Acts with Integrity

Feature Ratings

Average 76

Automated Threat Hunting

IOC Focus and Management

24/7/365 Security Monitoring

Standardized Playbooks

Proactive Threat Hunting

Real-Time Threat and Anomaly Detection

Technology Management

Use of the MITRE ATT&CK Framework

Use of ML

Vulnerability Management

Prevention

Vendor Capability Ratings

Average 80

Vendor Support

Ease of IT Administration

Breadth of Features

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Lumifi Reviews

Shivam P.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Bit pricey but worth the money 100%

Likeliness to Recommend

8 /10

What differentiates Lumifi from other similar products?

Features and development

What is your favorite aspect of this product?

Easy to use UI

What do you dislike most about this product?

Nothing tbh

What recommendations would you give to someone considering this product?

Its one of best tools you can use as an IT professional.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joseph S.

Role: C-Level
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

They just didn't keep up with their competition.

Likeliness to Recommend

4 /10

What differentiates Lumifi from other similar products?

They haven't kept up with the technology in this area, and they were purchased by another company that clearly wants to dismantle their old technology. Great people to work with, and at one time, Netsurion was a top performer in this area. Now, their competition has moved beyond them by a significant amount. I thought the sales team was great, and their pricing and contract process was respectable and fair. They demonstrated they wanted me as a client, it just isn't a good fit any longer.

What is your favorite aspect of this product?

At one time, it was the technology leader in this area.

What do you dislike most about this product?

Other solutions in this vertical outperform them on features and function.

What recommendations would you give to someone considering this product?

I would consider that they are great people to work with, but their technology isn't up to the competition. Make sure that you are comparing features and function before you continue discussions.

Pros

Efficient Service
Respectful
Client Friendly Policies
Fair

Cons

Inhibits Innovation
Slower Product Innovation
Commodity Features

Prasannakumar B.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Use it to get best service offerings!

Likeliness to Recommend

10 /10

What differentiates Lumifi from other similar products?

Ideologically building the product which helps the levels of users and purposes.

What is your favorite aspect of this product?

Detection and integration capabilities

What do you dislike most about this product?

Machine learning capabilities has to improve

What recommendations would you give to someone considering this product?

Use it to get the best service

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Lumifi

What is Lumifi?

Company Details

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Awards & Recognition

Lumifi Ratings

85 Likeliness to Recommend

1 Since last award

82 Plan to Renew

2 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Lumifi?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automated Threat Hunting Continuous detection and notification of of anomalous or suspicious events and behaviors

IOC Focus and Management Should include a wide variety of IOCs, but is more focused on behaviors and behavioral detection; IOCs are not as simple to manage.

24/7/365 Security Monitoring MDR provider should include a team of experienced security analysts monitoring the network 24/7 to identify abnormal activity and mitigate against threats.

Standardized Playbooks Standardized playbooks contain procedures, standards, and anticipated results from incident response. Reduces threat dwell time and time to close the event.

Proactive Threat Hunting Leverages TTPs, threat Intelligence, and IOCs, to create hypotheses in order to investigate and identify abnormal activity that may be malicious.

Real-Time Threat and Anomaly Detection Real-time or near real time threat detection of attacks and anomalous behavior.

Technology Management Continuously manages and monitors systems and technology. Integrates with existing technology.

Use of the MITRE ATT&CK Framework Threat modeling capabilities and allows for mapping use cases to established TTPs, in order to facilitate rapid incident response.

Use of ML Provide analytics and other advanced technologies to correlate data, assign priority to alerts, and provide business context for evaluating security incidents.

Vulnerability Management Discover and fix vulnerabilities in the system.

Prevention Offers capable next-gen AV (NGAV) and host protection.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Lumifi Reviews

Shivam P.

Bit pricey but worth the money 100%

Likeliness to Recommend

Pros

Joseph S.

They just didn't keep up with their competition.

Likeliness to Recommend

Pros

Cons

Prasannakumar B.

Use it to get best service offerings!

Likeliness to Recommend

Pros

Schedule Your Call

1
Since last award

2
Since last award

Feature Ratings

Automated Threat Hunting

IOC Focus and Management

24/7/365 Security Monitoring

Standardized Playbooks

Proactive Threat Hunting

Real-Time Threat and Anomaly Detection

Technology Management

Use of the MITRE ATT&CK Framework

Use of ML

Vulnerability Management

Prevention

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Breadth of Features

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness