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Lucid NA

Lucidchart

Composite Score
9.0 /10
CX Score
8.9 /10
Category
Lucidchart
9.0 /10

What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details


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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative
0% Neutral
100% Positive

Pros

  • Performance Enhancing
  • Unique Features
  • Reliable
  • Enables Productivity

Feature Ratings

Average 87

Collaboration

92

Deployment

89

Visual Process Design

88

Commenting

87

Process Model Repository/Content Repository

87

Process Monitoring and Optimization

85

Dashboard

83

Process Auditing

83

Process Modelling and Design

83

Analytics and Reporting

83

Process Simulation

81

Vendor Capability Ratings

Average 87

Ease of Implementation

94

Business Value Created

90

Availability and Quality of Training

90

Breadth of Features

89

Vendor Support

88

Product Strategy and Rate of Improvement

87

Usability and Intuitiveness

87

Ease of Customization

86

Ease of Data Integration

86

Ease of IT Administration

80

Quality of Features

79

Lucidchart Reviews

Adaeze O.

  • Role: Operations
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

My diagramming is more intelligent with Lucidchart

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart is now helping me spend less time actually working on diagrams, courtesy of its AI ( artificial intelligence ) capabilities. I only have to describe what I want in written instruction and the AI side of Lucidchart helps me generate a diagram. While it is unable to generate the perfect diagramming map or flowchart, it always succeeds in generating a diagram prototype which I can customize to match the diagram , process map or flowchart I have in mind.

What is your favorite aspect of this product?

Access to hundreds of templates, which serves as a headstart for me when creating diagrams. As a result of Lucidchart templates , I seldom have to create diagrams or charts from scratch, rather I build on available templates . This saves me valuable work time.

What do you dislike most about this product?

The Lucidchart experience on mobile phones is not top notch for me. While I am able to view diagrammatical documents on the mobile app, I can barely do anything more. Basically, a result of the size of mobile phone screens rather than Lucidchart being faulty.

What recommendations would you give to someone considering this product?

Lucidchart's strong collaboration functionalities, contributes greatly into creating a shared group understanding of visual documentations I and my teammates are involved in creating together.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Sasank G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Fantastic Data Model Tool for Architecture

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Many Platforms doesn't have the features that are offered by Lucidchart to create data models and process flows. If you use Microsoft visio, It is like a legacy tool where people were following box design in computer language with flow charts that are replaced by modern technology canvas kinda editing enabled by Lucid chart.

What is your favorite aspect of this product?

Creation of data models by collaborating with my team members, I always enjoy to write my own architecture for the applications I build and When working as a team lucid chart allows to open a project for multiple users as it creates an environment where everyone can work independently and contribute, Also, If we pull SQL queries onto canvas it creates data models automatically which is really awesome.

What do you dislike most about this product?

Nothing to dislike, It serves the purpose that we need.

What recommendations would you give to someone considering this product?

Just buy it, You'll love it.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Saves Time
  • Transparent

Cons

  • Slower Product Innovation

Shrikant S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Powerful & intuitive,but room foradvanced feature

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart excels with its intuitive interface, real-time collaboration, and extensive template library. It integrates seamlessly with tools like Google Workspace and Microsoft Office and supports cross-platform access. Unique features include advanced data linking and customizable diagrams, making it a versatile choice for diverse diagramming needs.

What is your favorite aspect of this product?

My favorite aspect of Lucidchart is its **real-time collaboration** feature. It allows multiple users to work on a diagram simultaneously, with live updates and easy communication through integrated comments and chat. This capability enhances teamwork and ensures that everyone involved is on the same page, which is especially valuable for complex projects and remote teams.

What do you dislike most about this product?

One area where Lucidchart could improve is its **pricing structure**. While it offers a lot of functionality, the cost can be quite high, especially for teams or organizations that need access to advanced features or multiple user licenses. This can be a barrier for smaller teams or individuals who need more affordable options.

What recommendations would you give to someone considering this product?

Consider evaluating Lucidchart’s real-time collaboration and diagramming features through the free trial to ensure it meets your needs. Check if the pricing aligns with your budget, especially if you need multiple user licenses. Explore its integrations with tools you already use and review its advanced features to make sure they add value to your workflow. Stay informed about updates for ongoing improvements.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Effective Service
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