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Lucid NA

Lucidchart

Composite Score
9.0 /10
CX Score
8.9 /10
Category
Lucidchart
9.0 /10

What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details


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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative
0% Neutral
100% Positive

Pros

  • Performance Enhancing
  • Unique Features
  • Reliable
  • Enables Productivity

Feature Ratings

Average 87

Collaboration

92

Deployment

89

Visual Process Design

88

Commenting

87

Process Model Repository/Content Repository

87

Process Monitoring and Optimization

85

Dashboard

83

Process Auditing

83

Process Modelling and Design

83

Analytics and Reporting

83

Process Simulation

81

Vendor Capability Ratings

Average 87

Ease of Implementation

94

Business Value Created

90

Availability and Quality of Training

90

Breadth of Features

89

Vendor Support

88

Product Strategy and Rate of Improvement

87

Usability and Intuitiveness

87

Ease of Customization

86

Ease of Data Integration

86

Ease of IT Administration

80

Quality of Features

79

Lucidchart Reviews

Elizabeth T.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

We work better as a team with Lucidchart.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

When it comes to being able to work on documentations simultaneously with my team, on the same canvas in real time, no other diagramming tool comes close to rivalling what Lucidchart brings. This for me, is why my team uses Lucidchart as our first option diagramming software as against any other alternative.

What is your favorite aspect of this product?

Lucid integrations. This aspect of Lucidchart aids my day to day workflow by letting me add visuals from Lucidchart into the most important apps. I use at work and vice versa. This has allowed me to build more impactful flowcharts and process maps.

What do you dislike most about this product?

The Lucidchart mobile app. There is just so much difference in features and available tools between Lucidchart on my computer and Lucidchart on my mobile phone as an app.

What recommendations would you give to someone considering this product?

For creating mockup roadmaps, designing processes and the list goes on. Lucidchart is my recommended software.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

James W.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

No better way to diagram processes.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart is web based and works smoothly on my web browser. Lucid also allows for the possibility to collaboratively build diagrams simultaneously with my workmates , enabling faster completion of diagramming assignments, not minding the physical location of each member of my work group.

What is your favorite aspect of this product?

Lucid has hundreds of templates available to me , when I need to create a diagram. Lucid's diagramming library covers different technical diagramming types from taskboards, to sales processes, reports, flowcharts, sales efficiency diagrams and so on. Having access to Lucid's library prevents me from building my technical diagrams from scratch.

What do you dislike most about this product?

Asides viewing documents, I struggle to do much on the mobile app. This for me, is the one weakness for Lucid which I hope will be addressed at some point.

What recommendations would you give to someone considering this product?

As far as technical diagramming goes, I doubt I have come across any other software program better than Lucidchart , in my own opinion.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

suman K.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Making Complex Workflows Easy to Understand

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Here is the rationaleLucidchart shines because it dramatically simplifies complex diagramming for teams to make and share them collaboratively. With a vast set of templates, team collaboration that happens in real-time, andintegrations with all the tools that teams already use, teams have the ability to diagram their ideas, processes, and strategies with ease.

What is your favorite aspect of this product?

Love most about Lucidchart is its ease ofuse. The software makes it super fast for me to build out user flows, process flows, & product diagrams without a ton of attention spent on formattnig & tweaking shapes. Also am sure that teams get in-synch more efficiently due to shared access and clarity around thoughts.

What do you dislike most about this product?

Some advanced features and templates can be pricey and require higher plans. For the complex and the heavy-weighted diagrams, it can be a struggle for the tool to keep running smoothly when files become extremely large.

What recommendations would you give to someone considering this product?

I would recommend Lucidchart to any product managers, business teams and companies looking for an easy way to diagram Workflows and collaborate on Ideas. It is a superb tool for planning, brainstorming and enhancing communication to your teams.

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Client's Interest First
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