What is LivePerson Conversational Cloud?
LivePerson is a platform that enables businesses to communicate with their customers through various channels, including messaging, chat, and voice. LivePerson works hard to ensure that our customers around the world can safely and securely use our platform. Create closer connections with your customers and drive meaningful outcomes, all from one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
88 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LivePerson Conversational Cloud?
Pros
- Respectful
- Security Protects
- Includes Product Enhancements
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Application Programming Interface
Workflow Processing
Scheduled Availability
Wayfinding
Multi-channel
Voice or Text Input
Personalized Service
Translation
Natural Language Processing
Knowledgebase
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Breadth of Features
Quality of Features
Business Value Created
Availability and Quality of Training
LivePerson Conversational Cloud Reviews
Willy B.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Nov 2023
Most advance CS Experience
Likeliness to Recommend
What differentiates LivePerson Conversational Cloud from other similar products?
They have been leading in the field, the overall experience, was the first time that I saw interaction with a CHat Bot using AI
What is your favorite aspect of this product?
The API connectivity
What do you dislike most about this product?
ease of access, and the plethora of options that you can have. Endless possibilities within the CMR connectivity that you can have, the data scrapping was mind-blowing.
What recommendations would you give to someone considering this product?
Whether you provide technical support or sales, this tool is 100% recommended, want to get useful data for your sales not sure if there is something you can compare it with. Possibilities to reduce by 18% within the first implementation our outsourced capacity and savings of 17%.
Pros
- Reliable
- Enables Productivity
- Effective Service
- Over Delivered
Kevin S.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2023
Solid Product and Reliable
Likeliness to Recommend
What differentiates LivePerson Conversational Cloud from other similar products?
Easy to integrate and branding.
What is your favorite aspect of this product?
Easy to integrate.
What do you dislike most about this product?
Not available.
What recommendations would you give to someone considering this product?
Watch tutorials!
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Continually Improving Product
Deborah C.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Oct 2022
"Excellent platform that is very easy to use."
Likeliness to Recommend
What differentiates LivePerson Conversational Cloud from other similar products?
Its outstanding customer service is the primary factor that distinguishes them from other programs.
What is your favorite aspect of this product?
It has helped my company better understand its website visitors by tracking data like which pages they view, how long they stay on each page, and how often they return.
What do you dislike most about this product?
It takes some time to fully reap the rewards of live interaction. Chats cannot be prioritized. Only in the order they are received. Problems arise when urgent communications must wait.
What recommendations would you give to someone considering this product?
It is really simple to use, however it generates highly visual results, which the customers adore. For that reason, I suggest it. It is possible to utilize it for a number of different customers without raising the price.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
