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LITMUS LLC

Litmus

Composite Score

8.6 /10

CX Score

9.0 /10

44 Reviews Write a Review

What is Litmus?

Litmus is the all-in-one, easy-to-use set of solutions your team needs to create emails that convert and get more from your marketing. Backed by Spectrum Equity, the new, redesigned Litmus makes it easier than ever for teams to quickly organize, build, test, and review emails in one centralized application, streamlining the production process and improving visibility and collaboration.

Company Details

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Awards & Recognition

Litmus won the following awards in the Email Marketing category

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9 Top Rated Capabilities

14 Top Rated Features

Latest Award, 2025

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

13 Top Rated Features

2024

Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

7 Top Rated Features

2023

Litmus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Litmus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Litmus?

0% Negative

1% Neutral

99% Positive

Pros

Helps Innovate
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 89

Segmentation

Sales Intelligence & Conversion Rates

Email Delivery

Auto-Responders

Email Templates

Dynamic Content

Content Authoring

Surveys and Polling

Mobile Optimized

Basic Reporting and Analytics

Text Messaging

Vendor Capability Ratings

Average 88

Availability and Quality of Training

Business Value Created

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Litmus Reviews

Justine T.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Perfect way to create emails and test them

Likeliness to Recommend

9 /10

What differentiates Litmus from other similar products?

Litmus really helps companies get more from their entire marketing mix by putting their most dependable channel, which is email, first. The analytics of Litmus are actually very, very powerful in terms of informing our entire marketing mix

What is your favorite aspect of this product?

Full visibility into every aspect of our email program. Easy to build, edit, and instantly preview emails across 90+ clients. It provides insights to focus our build efforts where it matters most

What do you dislike most about this product?

It has more popular not only through its extensive functionality but also due to the expert blog and videos. However it is worth noting that when testing emails, Litmus uses real devices and not emulators

What recommendations would you give to someone considering this product?

Marketers, designers, and agencies can use Litmus to preview emails, test for spam, and run analytics. It's one of the few platforms that allows you to leverage story telling, visually, and connect with your audience

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Philippe C.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Really useful to optimize your marketing emails

Likeliness to Recommend

8 /10

What differentiates Litmus from other similar products?

It allows to preview emails in more ESP inboxes

What is your favorite aspect of this product?

It is very easy to use

What do you dislike most about this product?

Too few integrations in other platforms

What recommendations would you give to someone considering this product?

If it's too expensive, consider emailonacid. It has less features and ESP inbox type, but does the job.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2022

Fantastic Product!

Likeliness to Recommend

6 /10

Pros

Reliable
Efficient Service
Effective Service
Caring

Latest Research

Litmus

What is Litmus?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Litmus Ratings

90 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Litmus?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Email Delivery The ability to send email to large number of recipients at-scale.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Surveys and Polling Ability to survey customers and gather feedback.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Text Messaging The capability to send messages by SMS in addition to email.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Litmus Reviews

Justine T.

Perfect way to create emails and test them

Likeliness to Recommend

Pros

Philippe C.

Really useful to optimize your marketing emails

Likeliness to Recommend

Pros

Fantastic Product!

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Segmentation

Sales Intelligence & Conversion Rates

Email Delivery

Auto-Responders

Email Templates

Dynamic Content

Content Authoring

Surveys and Polling

Mobile Optimized

Basic Reporting and Analytics

Text Messaging

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support