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LastPass Password Management Logo
LastPass Password Management Logo
LastPass US LP

LastPass Password Management

Composite Score
8.6 /10
CX Score
8.7 /10
Category
LastPass Password Management
8.6 /10

What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

6% Negative
10% Neutral
84% Positive

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Credential Management

88

Password Generator

88

Multi-Factor Authentication (MFA)

87

Encryption and Decryption

87

Vault for Each User

87

Work and Personal

87

Autosave and Autofill

85

Access From Multiple Devices

85

Credential Rotation

85

Team Management

84

End User Self Serve

84

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

82

Vendor Support

80

Availability and Quality of Training

78

Ease of Customization

78

Product Strategy and Rate of Improvement

77

LastPass Password Management Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Vendor Selection and Purchasing
Validated Review
Anonymous Reviewer

Submitted Jun 2022

Really good integration with other applications

Likeliness to Recommend

6 /10

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Performance Enhancing

Cons

  • Vendor's Interest First
  • Less Inspiring
  • Less Generous

Richard J.

  • Role: Industry Specific Role
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Will not disappoint! Great password management!

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

Works with ubikey

What is your favorite aspect of this product?

I don't have to remember passwords and works across devices

What do you dislike most about this product?

Tries to put passwords in Google Chrome browser search bar

What recommendations would you give to someone considering this product?

Use it and never forget your passwords again

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Simone S.

  • Role: Information Technology
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The best platform to save a time saver

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

In my perspective, the only thing that differentiates it from similar categories is autofill features that save our life because it eliminates the need to enter a password each time we log in. With this capability, it is also simple to learn and use.

What is your favorite aspect of this product?

We used to use LastPass for businesses to securely and efficiently maintain all of the passwords required for all of the services we use on a regular basis. Personally, I use a few password managers, but this is the only one we use at work. What I appreciate best is that passwords may be provided to recipients without revealing the information in plain text. I appreciate that I can use LastPass with FaceID on my phone to easily log in to websites or apps.

What do you dislike most about this product?

Truly say security is the only thing that I admire. It would be useful to be notified if a password is older than a specific number of days and should be changed. Their mobile app might be a little more user-friendly. It is tough to autocomplete login forms for mobile devices when using browser applications like Chrome.

What recommendations would you give to someone considering this product?

After experimenting with a number of tools to store our passwords, I was constantly looking for one that was the perfect fit for our requirements. As a result, I tried LastPass, and it was the only one that eliminated my need to look into other options. Right now, my entire attention is on what matters most to me.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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