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LastPass Password Management Logo
LastPass Password Management Logo
LastPass US LP

LastPass Password Management

Composite Score
8.6 /10
CX Score
8.7 /10
Category
LastPass Password Management
8.6 /10

What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

6% Negative
10% Neutral
84% Positive

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Credential Management

88

Password Generator

88

Multi-Factor Authentication (MFA)

87

Encryption and Decryption

87

Vault for Each User

87

Work and Personal

87

Autosave and Autofill

85

Access From Multiple Devices

85

Credential Rotation

85

Team Management

84

End User Self Serve

84

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

82

Vendor Support

80

Availability and Quality of Training

78

Ease of Customization

78

Product Strategy and Rate of Improvement

77

LastPass Password Management Reviews

Emily F.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

An excellent password management program

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

LastPass is an excellent option for our intricate access storage requirements, and it is significantly less expensive than the variety of different products I had tested. This enables us to create more strong passwords for services and maintain their consistency among us all. We now do not have to worry about managing passwords thanks to LastPass.

What is your favorite aspect of this product?

Now all of our all-important password management tasks are handled by LastPass, which also has more sophisticated features like safe sharing, password inheritance, password customization, and an outstanding interface. The best thing about LastPass is that we don't have to worry about remembering a separate password for each login. I adore it because it is more customizable and easy to use.

What do you dislike most about this product?

The auto-fill feature occasionally fails and this calls for a simple remedy of manually pasting the LastPass password into the input field. Some android applications are not tightly integrated, thus the LastPass app must be copied and pasted into the password box. Password rotation can be inconsistent and necessitate a manual effort.

What recommendations would you give to someone considering this product?

Overall, it's a sophisticated method of managing passwords for both teams and individuals. When shared credentials are your only choice, this strategy works brilliantly. Before Lastpass, I was one of those who were concerned about password sharing management, but I can now safely share those credentials with my colleagues.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alex C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Strong Password Management

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

LastPass has been an invaluable tool for our firm, allowing me to share and distribute hundreds of passwords throughout our staff in minutes. With LastPass, I can safely distribute these credentials to my staff. With the help of multifactor authentication and other measures, businesses can safely store and distribute passwords. Also, it's pretty easy to use.

What is your favorite aspect of this product?

It strengthened our organization's cyber defenses. It joyfully creates unique, safe passwords for me, preventing me from reusing the same one, and it stores and shares passwords securely with my family and coworkers in different contexts. LastPass came to my rescue in the woods, on the lake, and in the air. Its seamless nature makes all of my gadgets get updates.

What do you dislike most about this product?

LastPass requires users to install a browser extension before accessing the password manager's features. Developers have made it so LastPass may be the default password manager, although it isn't as smooth as a native solution. There is a learning curve and a lag in awareness for users who don't grasp the security benefits of password managers.

What recommendations would you give to someone considering this product?

We're putting an end to password reuse by giving our staff the ability to develop solid and system-specific passwords and keep them securely stored in LastPass. Rather than writing passwords on pieces of paper, which you might then lose, you can use this system instead. Password management gets absurdly simple with this setup. I will recommend this.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alexandre L.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to use, free version is great

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

web based interface, user friendly

What is your favorite aspect of this product?

autologing featured + high security protection

What do you dislike most about this product?

absolutely need an internet connection to work

What recommendations would you give to someone considering this product?

go get it, its worth it

Pros

  • Enables Productivity
  • Friendly Negotiation
  • Security Protects
  • Continually Improving Product

Cons

  • Vendor Friendly Policies

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