What is Laserfiche?
Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises—Laserfiche empowers teams to boost productivity, foster collaboration and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe and Asia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
99 Plan to Renew
3
Since last award
79 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laserfiche?
Pros
- Reliable
- Performance Enhancing
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Forms Builder
Metadata Management
Workflow Process Automation
ECM Document Management
No-Code Application Design
ML-based Document Classification and Metadata Extraction
Access Permissions Management
Capture Channels
Search
Ediscovery Audit Trail
Automatic/Template Free Invoice Processing
Vendor Capability Ratings
Business Value Created
Breadth of Features
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Laserfiche Videos
Robert-Emerson-MilliporeSigma-Packaging&Reporting_CAPTIONS
Stonehage Fleming-Gert Bester-FullLength-Captioned
MPI - Joel-Manfredo-CAPTIONS
Laserfiche: Business Process Automation Explained
Laserfiche Electronic Forms
Intelligent Content Capture
D.L. Evans Automates Compliance and Records Management
Digitizing and Integrating Client Data with Laserfiche from the Idaho Department of Correction
Laserfiche Solution Marketplace
Manage More Information with a Document Management System
Laserfiche Reviews
Prasad T.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2025
Powerful and Reliable with Smarter Automation
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Laserfiche stands out for its powerful built-in workflow automation, end-to-end content and records management, customizable forms, and strong security features. It offers flexible deployment options (cloud or on-premise) and industry-specific templates, making it ideal for regulated sectors like government and education.
What is your favorite aspect of this product?
My favorite aspect of Laserfiche is its powerful and customizable workflow automation. It allows users to automate complex business processes without needing to code, streamlining approvals, routing, and data entry — all from within a single platform. This saves time, reduces errors, and improves overall efficiency.
What do you dislike most about this product?
What I appreciate most is how powerful Laserfiche is — but it does require some time to learn. Once you get familiar with the system, its flexibility and automation capabilities really shine, making the initial learning curve well worth it in the long run.
What recommendations would you give to someone considering this product?
Start with training and a clear plan, begin small, use available templates, and consider the cloud version for more flexibility.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jessica R.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2025
Great ECM with straightforward automation ability!
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Workflow and Forms are so simple to create and implement.
What is your favorite aspect of this product?
Ease of integration between the different LF applications.
What do you dislike most about this product?
Could use some more standard workflow steps so you don't have to custom script so many steps.
What recommendations would you give to someone considering this product?
Do it! While you can use custom scripting and code within Workflow and Forms, basic forms and workflows can be written very easily with the canned options. The Solutions Marketplace also offers a lot of options that you just have to tweak a bit for your exact use case.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Inspires Innovation
Frances B.
- Role: Finance
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jun 2025
Disapponted but still hopeful
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
I havent reviewed other products as of late
What is your favorite aspect of this product?
I no longr have to do it manually and the repository central place) is helpful
What do you dislike most about this product?
.NOt user friendly; not collaborative
What recommendations would you give to someone considering this product?
.Do your hoework; know what you want and how you want it.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Cons
- Commodity Features
