What is Kore.ai AI for Service?
Leverage agentic capabilities to empower customers and create personalized service experiences. AI for Service differentiates service experiences with agentic AI across every interaction. Leverage human-like self-service to enhance customer control and satisfaction, provide intelligent agent assistance to empower agents, proactively engage customers with targeted campaigns, and offer continuous operational improvements to elevate customer service.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kore.ai AI for Service?
Pros
- Enables Productivity
- Saves Time
- Altruistic
- Appreciates Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Translation
Artificial Intelligence Engine
Personalized Service
Natural Language Processing
Intent Extraction
Workflow Processing
Learning and Adaptability
Leads Generation
Other Integrations
Generative AI
Retrieval augmented generation
Vendor Capability Ratings
Breadth of Features
Vendor Support
Quality of Features
Business Value Created
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Kore.ai AI for Service Reviews
Shirley O.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
Awesome Product with Incredible customization
Likeliness to Recommend
What differentiates Kore.ai AI for Service from other similar products?
Kore.ai enables us to deliver more personalized AI experiences to our customers and attain swift automated interactions. We have recently engaged their SmartAssist to boost our contact center and we are now on an unstoppable flight to the most effective customer service. I've helped deploy AgentAssist bots to handle FAQs and they've done so with great efficiency. The NLU engine is unmatched.
What is your favorite aspect of this product?
Kore.ai has a superb agent console view where you can peek and see how AgentAssist bots are performing. We provide a platform whereby traders trade digital assets and provide tokens and terminals for crypto trading. our ability to stay in the competition is from how well we serve our customers. Kore.ai has helped us actualize this by establishing a 24/7 self-service AI.
What do you dislike most about this product?
I would love to see improvements on chat and session management, have it less complex amidst the top customization abilities
What recommendations would you give to someone considering this product?
Kore.ai would be a great solution to help with dialogue management and conversation flows. Customization is also great all the way from context management to create natural and smooth flowing convos.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Menon R.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Mar 2022
Full Visual Representation For Conversation Flows
Likeliness to Recommend
What differentiates Kore.ai AI for Service from other similar products?
I have been captivated with Kore.ai capabilities. While at first it appears complicated to me, I started to learn slowly but surely about the powerful machine learning features. For example, Kore.ai was able to easily figure out an "intent" and execute its action from start to finish. The ability additionally to configure entities (like date) for the natural engine to recognize, makes that at the end of the day, you do not have a "parrot" tools but instead one which could analyze messages content and execute an action. This might sounds like sci-fi, but Kore.ai is really revolutionary.
What is your favorite aspect of this product?
My favorite aspect is definitely the possibility to monitor the conversation in the "debug panel": from the "sentiment (tone) of dialog" to the contextual data being stored. The tracking of meaningful information definitely gives an edge over your competitors: data for API calls, EnterpriseContext, BotContext, and BotUserSession.
What do you dislike most about this product?
Kore.ai is a powerful tools, but with this must come the great responsibility of continuously providing quality content and training materials: while those available are reasonable, there should be more, in my humble opinion.
What recommendations would you give to someone considering this product?
Kore.ai requires time and dedication but if you are looking for the next and most intelligent virtual assistant, Kore.ai is the right choice. I recommend for large businesses having the budget, technical and human capabilities to make optimal use of Kore.ai.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gatukumi E.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2022
An Exceptional Virtual Assistant Software
Likeliness to Recommend
What differentiates Kore.ai AI for Service from other similar products?
With Kore.ai Experience Optimization Platform, it's easy for a business in any industry to professionally and efficiently engage customers, employees and partners thanks to the amazing virtual assistant features.
What is your favorite aspect of this product?
The software makes it easy to engage customers, partners, and employees. Setting up Kore.ai is easy and it's highly customisable. I like that this product is ideal for businesses of all sizes no matter the industry. It's relatively affordable
What do you dislike most about this product?
With it's many features, using it is not always easy for first timers.
What recommendations would you give to someone considering this product?
Kore.ai Experience Optimization Platform offers best features as a virtual assistant software. It's affordable, offers lot's of features, it is customizable and most importantly, it's ideal for businesses across all industries.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
