What is Kore.ai AI for Service?
Leverage agentic capabilities to empower customers and create personalized service experiences. AI for Service differentiates service experiences with agentic AI across every interaction. Leverage human-like self-service to enhance customer control and satisfaction, provide intelligent agent assistance to empower agents, proactively engage customers with targeted campaigns, and offer continuous operational improvements to elevate customer service.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kore.ai AI for Service?
Pros
- Enables Productivity
- Saves Time
- Altruistic
- Appreciates Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Translation
Artificial Intelligence Engine
Personalized Service
Natural Language Processing
Intent Extraction
Workflow Processing
Learning and Adaptability
Leads Generation
Other Integrations
Generative AI
Retrieval augmented generation
Vendor Capability Ratings
Breadth of Features
Vendor Support
Quality of Features
Business Value Created
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Kore.ai AI for Service Reviews
Kaushal A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
It is super easy to create a chatbot
Likeliness to Recommend
What differentiates Kore.ai AI for Service from other similar products?
The best part is the user experience. It is super easy to create a chatbot and define questions for the same. Also, all the options are clearly visible, you can understand it within a couple of minutes.
What is your favorite aspect of this product?
Customer Support (Chatbot) - Storyboard is my favorite.
What do you dislike most about this product?
I don't think there is anything which I dislike. I found all the features I as looking for in this product.
What recommendations would you give to someone considering this product?
I would recommend using the Small talk and storyboard feature. These are the common features for all websites today.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Waithaka G.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Jan 2022
A Great Virtual Assistant For Business
Likeliness to Recommend
What differentiates Kore.ai AI for Service from other similar products?
When it comes to business engagements, whether with customers or clients, Kore.ai offers best features and capabilities. It's highly customisable and there is a version for any use and any industry. Not many competitors offer this
What is your favorite aspect of this product?
I like the way Kore.ai integrates AI in virtual assistants to make the experience better. The software is highly customisable I like that despite being resourceful, it's affordable as well
What do you dislike most about this product?
There is barely anything to complain about. It has been an awesome experience
What recommendations would you give to someone considering this product?
For the best virtual assistant for your business, consider Kore.ai. I'm recommending it after using it and it has worked for us successfully. What makes it even special is that no matter your industry or your business needs, you can have it customized to meet those needs
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Partha R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
Amazing Conversational AI Platform !
Likeliness to Recommend
What differentiates Kore.ai AI for Service from other similar products?
The customer first approach is what differentiates Kore.ai from other platforms. Also their innovative algorithm and systematic tweaks to programs has ensured the best quality natural language processing. Another very important thing about Kore.ai is that their support team is very active and fast to respond, great quality of support.
What is your favorite aspect of this product?
My favorite things about Kore.ai are, - Great Features - Exceptionally well equipped tech talent - Solid support - Regular updates - Micro service Architecture - Very fast, scalable and smooth Bot generation tools
What do you dislike most about this product?
Well while there are tons of things that I love about the platform, there are some aspects which I think they can really work on, - Quality of documentation - Relatively steeper learning curve - Not so frequent updates - Regular pulse checks from customers - More communication channels
What recommendations would you give to someone considering this product?
Even though I have mentioned some improvement points, I can already see they are working towards those. And I have never faced any issue using the platform, rather I have always felt delightful using their tech, so highly recommended.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
