Kommo Customer Reviews 2026 | Customer Relationship Management

What is Kommo?

Kommo gives you the solution to collect and follow up all of your new leads, without losing any. Also, automatically create new leads in amoCRM from your website. AmoCRM is compact and easy-to-use. It doesn't frustrate your sales team so you don't have to force them to use it. They will love it because it simply helps them track leads & sell more. It gives you a full view of your pipeline and sales department. You can be confident that every lead is being nurtured and every lead follow-up is being completed.

Company Details

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Awards & Recognition

Kommo won the following awards in the Customer Relationship Management - Midmarket category

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2026 Data Quadrant Champion

Latest Award, 2026

0 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

Kommo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kommo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kommo?

2% Negative

11% Neutral

87% Positive

Pros

Respectful
Helps Innovate
Reliable
Enables Productivity

Kommo Reviews

Clara O.

Role: Information Technology
Industry: Shipping
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2026

Likeliness to Recommend

10 /10

What differentiates Kommo from other similar products?

What stands out about Kommo is how it brings customer conversations and sales tracking together. Having chats connected to the sales pipeline makes it easier to follow up with leads and keep everything organized

What is your favorite aspect of this product?

My favorite aspect is having customer conversations and the sales pipeline in one place

What do you dislike most about this product?

The setup process could be simpler and more intuitive.

What recommendations would you give to someone considering this product?

Take time to test the setup process and make sure it fits your workflow before committing

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2026

Easy to Use and Great for Sales Management

Likeliness to Recommend

7 /10

Pros

Saves Time
Fair
Helps Innovate
Reliable

Role: Consultant
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Aug 2026

User-friendly software for effective customer mng.

Likeliness to Recommend

8 /10

Pros

Client Friendly Policies
Transparent
Security Protects
Reliable

Kommo

What is Kommo?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Kommo Ratings

92 Likeliness to Recommend

1 Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Kommo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Kommo Videos

Kommo Reviews

Clara O.

Likeliness to Recommend

Pros

Easy to Use and Great for Sales Management

Likeliness to Recommend

Pros

User-friendly software for effective customer mng.

Likeliness to Recommend

Pros

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1
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Feature Ratings

Collaboration

Lead Management

Sales Management

Activity and Workflow Management

Mobile

Account and Contact Management

Customer Service Management

Analytics and Reporting

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support