What is Khoros?
Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Khoros?
Pros
- Helps Innovate
- Effective Service
- Security Protects
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Post Archival
Social Moderation and Workflow Management
Social Media Channel Integration Outbound
Social Asset Management
Campaign Execution
Sentiment Analysis
Social Response Management
Social Media Channel Integration Inbound
Contextual Analysis
Dashboards and Visualization
Trend Analysis
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Khoros Reviews
Giovani G.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
Khoros Social Media Management Has Been Reliable
Likeliness to Recommend
What differentiates Khoros from other similar products?
The efficient features of Khoros Social Media Management make it so reliable. Khoros Social Media Management is easy to implement.
What is your favorite aspect of this product?
I like the reliability of Khoros Social Media Management. Khoros Social Media Management is amazing and affordable.
What do you dislike most about this product?
I do not dislike Khoros Social Media Management at all. Khoros Social Media Management is the best
What recommendations would you give to someone considering this product?
I highly recommend Khoros Social Media Management.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Bolatito T.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2024
Effective for social media management.
Likeliness to Recommend
What differentiates Khoros from other similar products?
Khoros unified inbox is brilliant. It puts all social media messages in one place, thereby providing a birds eye view of incoming messages and responses. Making it difficult to miss conversations and easy to search through past posts and messages.
What is your favorite aspect of this product?
From the perspective of my day to day job role, I interact more with the analytical part of Khoros and it is what I fancy most about this software program. With Khoros, all engagement data from every social network where my company has a presence ,is in one place ,thereby making it easier for me to compare data metrics from one social media platform with another. I can also conveniently generate reports without necessarily needing to make use of spreadsheets.
What do you dislike most about this product?
The search mechanism on Khoros mobile app is cumbersome and sometimes outrightly fails to work. Page load speed can simply be more modern as well.
What recommendations would you give to someone considering this product?
If one can get past the mobile app which can sometimes be cumbersome , Khoros is an effective tool for social media management.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Victoria O.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Reliable social media management visibility.
Likeliness to Recommend
What differentiates Khoros from other similar products?
Khoros does make use of a single, secure entry point for all users in my company. This allows everyone involved in the operational management of our social media accounts to be able to access the Khoros platform, without needing to share passwords. This approach adds extra layer of security to our use and access of the Khoros platform, which is of course very important for an organisation like ours.
What is your favorite aspect of this product?
Khoros greatly excels in the area of cross - person collaboration , which is important for organized operations as far as our brands social media presence and management is concerned. With shared planning spaces, real time email notifications and in-app note taking provisions , Khoros provides all the tools needed for multiple team members to communicate and collaborate in our day to day social media management operations.
What do you dislike most about this product?
The quality of analytics can be more in-depth. There is likewise the tendency to experience glitches when trying to connect draft contents to the calendar.
What recommendations would you give to someone considering this product?
For Khoros, I will suggest that adopting teams should maintain a robust analytics workflow for their social media interactions. This is because of inherent lapses in the quality of data provided by Khoros.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
