This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Kaseya

Kaseya VSA

Composite Score

7.7 /10

CX Score

7.7 /10

25 Reviews Write a Review

What is Kaseya VSA?

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console. Maximize your IT team’s efficiency, streamline operations and enhance service delivery across your IT landscape with Kaseya VSA.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Kaseya VSA won the following awards in the Remote Monitoring and Management category

Filter By

0 Top Rated Capabilities

4 Top Rated Features

2025

0 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Kaseya VSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kaseya VSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

91 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kaseya VSA?

0% Negative

14% Neutral

86% Positive

Pros

Enables Productivity
Caring
Reliable
Efficient Service

Feature Ratings

Average 82

Remote Control

Process Automation

Patch Management

Discovery

Real User Monitoring

Endpoint Backup

Anti Malware Signature Detection

Ransomware Recovery and Removal

Remote NOC, SOC, Helpdesk Integration

Support for IoT Devices

Network Management

Vendor Capability Ratings

Average 76

Ease of IT Administration

Business Value Created

Breadth of Features

Vendor Support

Ease of Implementation

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Also Featured in...

Remote Support

Translation missing: en.product_page.ratings.score 7.7

View Kaseya VSA in this category (opens in a new tab)

Kaseya VSA Reviews

Monté P.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

We love the product but there's a lot in there

Likeliness to Recommend

10 /10

What differentiates Kaseya VSA from other similar products?

The wealth of different products to add to our business portfolio for our workflows and client needs are enormous.

What is your favorite aspect of this product?

The Cyber Security products are a must

What do you dislike most about this product?

It can be challenging to get a resolution to an issue on a single call basis. You have to start with a trouble ticket and it may take several going back and forths over days to get things resolved.

What recommendations would you give to someone considering this product?

Prepare to make time to get things customized to your workflows.

Pros

Respectful
Reliable
Enables Productivity
Caring

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2021

A real remote management tool to support end users

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Mike E.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Automation leads to efficiency and profit

Likeliness to Recommend

9 /10

What differentiates Kaseya VSA from other similar products?

Kaseya provides a high level of automation through agent procedures and policies. There is a high degree of integration with PSA and documentation products to increase technical staff efficiency.

What is your favorite aspect of this product?

My favorite feature is LiveConnect which lets me monitor, troubleshoot and remotely work on client's endpoints while they are using that endpoint.

What do you dislike most about this product?

Because of all of the features, this is a big and at times complicated application. The learning curve to effectively master the features that create efficiency can take some time. And, like most products, the documentation does not match the actual product.

What recommendations would you give to someone considering this product?

The way to justify the cost of this application is to implement the automation it provides. Prepare to invest a significant amount of time to learn how to use this effectively.

Pros

Enables Productivity
Respectful
Acts with Integrity
Performance Enhancing

Cons

Vendor Friendly Policies
Less Generous

Latest Research

Kaseya VSA

What is Kaseya VSA?

Company Details

Need Assistance?

Awards & Recognition

Kaseya VSA Ratings

89 Likeliness to Recommend

91 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Kaseya VSA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Discovery Automated discovery and identification of devices and associated applications on the network.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Remote Support

Kaseya VSA Reviews

Monté P.

We love the product but there's a lot in there

Likeliness to Recommend

Pros

A real remote management tool to support end users

Likeliness to Recommend

Pros

Mike E.

Automation leads to efficiency and profit

Likeliness to Recommend

Pros

Cons

Most Popular Kaseya VSA Comparisons

TeamViewer Remote

ConnectWise Automate

Pulseway

LogMeIn Central by GoTo

NinjaOne Platform

Atera

Title

1
Since last award

Feature Ratings

Remote Control

Process Automation

Patch Management

Discovery

Real User Monitoring

Endpoint Backup

Anti Malware Signature Detection

Ransomware Recovery and Removal

Remote NOC, SOC, Helpdesk Integration

Support for IoT Devices

Network Management

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Breadth of Features

Vendor Support

Ease of Implementation

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness