What is Kaseya VSA?
Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console. Maximize your IT team’s efficiency, streamline operations and enhance service delivery across your IT landscape with Kaseya VSA.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
91 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kaseya VSA?
Pros
- Enables Productivity
- Caring
- Reliable
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Process Automation
Patch Management
Discovery
Real User Monitoring
Anti Malware Signature Detection
Endpoint Backup
Ransomware Recovery and Removal
Remote NOC, SOC, Helpdesk Integration
Support for IoT Devices
Network Management
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Breadth of Features
Vendor Support
Ease of Implementation
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
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Kaseya VSA Reviews
Robin P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2023
Lots of features, but at a cost.
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
Full suite of features available. True single pain of glass for your agents.
What is your favorite aspect of this product?
Single pane of glass. Agents don't need to keep dipping out into other software, this makes it easier to join everything together so that it works seamlessly with our needs.
What do you dislike most about this product?
not much, it has continued to improve of the years
What recommendations would you give to someone considering this product?
Invest the time to customise it, and get it to do what you need. It will be worth it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rajan J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2023
Product is for professtionals
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
A total Product , if someone is looking for a RMM with Professional use they can consider it.
What is your favorite aspect of this product?
Patch management Centralized device management Automation
What do you dislike most about this product?
reporting can be better
What recommendations would you give to someone considering this product?
if you are IT professionals, Consider this as alternative to CWA
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Acts with Integrity
Cons
- Less Friendly Negotiation
- Leverages Incumbent Status
Zach S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Easy to use but can be complex
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
Kaseya standout product in the (RMM) space due to its comprehensive features and ease of use. The platform's extensive reporting capabilities, real-time alerts, and automated remediation also set it apart from other products once you learn how to effectively use them.
What is your favorite aspect of this product?
The customization options, such as the ability to create custom scripts and workflows, also the comprehensive features and the ease of use is another selling point.
What do you dislike most about this product?
Two things: The setup and deployment of Kaseya VSA can be complex and time-consuming, particularly for larger organizations. Additionally, the platform can be resource-intensive and may require additional hardware or infrastructure to perform optimally.
What recommendations would you give to someone considering this product?
For those thinking about Kaseya, it's important to think about the size and how complicated your IT system is, and what you need for remote monitoring and management. If your company has a big IT system, it may be a good idea to get more hardware or support to make sure the platform works well.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Cons
- Slower Product Innovation
