Kantata Customer Reviews 2025 | Professional Services Automation

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Kantata

Composite Score

8.0 /10

CX Score

8.2 /10

112 Reviews Write a Review

What is Kantata?

Kantata takes professional services automation to a new level, giving people-powered businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built cloud software is helping over 2,000 professional services organizations in more than 100 countries focus and optimize their most important asset: their people. By leveraging the Kantata Industry Cloud for Professional Services™, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with project delivery and outcomes.

Company Details

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Awards & Recognition

Kantata won the following awards in the Professional Services Automation category

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2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

Service Experience

2023

2022 Data Quadrant Champion

2022

2 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Kantata Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kantata.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

98 Plan to Renew

74 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kantata?

4% Negative

16% Neutral

80% Positive

Pros

Respectful
Security Protects
Enables Productivity
Acts with Integrity

Cons

Under Delivered

Feature Ratings

Average 78

Time Management

Security

Resource Management

Auditability

Email Synchronization & Tracking

Knowledgebase

Intelligent Insight

Project Management

Billing

Reporting

Expense Detail Tracking

Vendor Capability Ratings

Average 71

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Ease of Customization

Kantata Reviews

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2025

I am overall happy with the software but not wowed

Likeliness to Recommend

7 /10

Pros

Acts with Integrity
Helps Innovate
Reliable
Performance Enhancing

Cons

Slower Product Innovation
Less Effective Service
Less Caring

Role: Operations
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2025

Overall has a lot of great features.

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Security Protects

Cons

Wastes Time
Less Transparent
Charges for Enhancements

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2025

A solid overall product that lacks proper support

Likeliness to Recommend

4 /10

Pros

Continually Improving Product
Acts with Integrity
Includes Product Enhancements
Friendly Negotiation

Cons

Less Efficient Service
Less Effective Service
Less Reliable

Latest Research

Kantata

What is Kantata?

Company Details

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Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Kantata Ratings

81 Likeliness to Recommend

1 Since last award

98 Plan to Renew

74 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Kantata?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Security Permits customers to use their identity provider of choice to manage their sign on

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Auditability All changes to contracts are fully audit-trailed to improve controls

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Intelligent Insight Using AI to surface project risks, by predicting project end date, task performance and team allocation vs actual work, to help PMs focus their efforts.

Project Management Plan all resources needed to execute projects

Billing Includes invoice management, time capture, and expense tracking.

Reporting Straightforward data storage with ability to create any reports easily.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Kantata Reviews

I am overall happy with the software but not wowed

Likeliness to Recommend

Pros

Cons

Overall has a lot of great features.

Likeliness to Recommend

Pros

Cons

A solid overall product that lacks proper support

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Time Management

Security

Resource Management

Auditability

Email Synchronization & Tracking

Knowledgebase

Intelligent Insight

Project Management

Billing

Reporting

Expense Detail Tracking

Vendor Capability Ratings

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Ease of Customization