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Jotform

JotForm

Composite Score
8.6 /10
CX Score
8.7 /10
Category
JotForm
8.6 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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Awards & Recognition

JotForm won the following awards in the Online Forms category

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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

88 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
6% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

Feature Ratings

Average 81

Mobility

84

Electronic Signatures

83

Security

83

Drag and Drop Design

80

Workflow Automation

80

Data Analysis and Survey Function

80

Field Configuration and Customization

78

APIs and Integration

78

State Transformation

75

Version Management

74

Vendor Capability Ratings

Average 80

Business Value Created

83

Ease of Data Integration

82

Breadth of Features

82

Usability and Intuitiveness

82

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Quality of Features

80

Ease of Implementation

80

Availability and Quality of Training

79

Vendor Support

77

JotForm Reviews

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2025

The gold standard

Likeliness to Recommend

10 /10

Pros

  • Transparent
  • Reliable
  • Trustworthy
  • Saves Time

Cons

  • Less Performance Enhancing
  • Security Frustrates
  • Less Productive

TEMITOPE A.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Good product but a bit complex to implement

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

It has more functionalities than it counterparts

What is your favorite aspect of this product?

Customization

What do you dislike most about this product?

Complexity

What recommendations would you give to someone considering this product?

Go for it, it has more functions but can be complex to implement

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Julia H.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Many payment Methods

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

JotForm integrates many payment methods like PayPal, stripe and others

What is your favorite aspect of this product?

it allows to design the background of the form by allowing you to add images or colors.

What do you dislike most about this product?

Logic conditions on the forms created are had to set.

Pros

  • Trustworthy
  • Acts with Integrity
  • Over Delivered
  • Helps Innovate

Most Popular JotForm Comparisons

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