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Jotform

JotForm

Composite Score
8.6 /10
CX Score
8.7 /10
Category
JotForm
8.6 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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Awards & Recognition

JotForm won the following awards in the Online Forms category

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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

88 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
6% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

Feature Ratings

Average 81

Mobility

84

Electronic Signatures

83

Security

83

Drag and Drop Design

80

Workflow Automation

80

Data Analysis and Survey Function

80

Field Configuration and Customization

78

APIs and Integration

78

State Transformation

75

Version Management

74

Vendor Capability Ratings

Average 80

Business Value Created

83

Ease of Data Integration

82

Breadth of Features

82

Usability and Intuitiveness

82

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Quality of Features

80

Ease of Implementation

80

Availability and Quality of Training

79

Vendor Support

77

JotForm Reviews

Himaanshu L.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Ease of use, user interface, amazing features

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

A simple user interface and customization are also available in the free plan.

What is your favorite aspect of this product?

Ease of use, integration and implementation, and customization options

What do you dislike most about this product?

There is no option for offline submission.

What recommendations would you give to someone considering this product?

This is a must use for anyone who deals with surveys, appointments, or any kind of questionnaire.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vaishnavi M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Awesome product

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

Data collection is platform

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Understand each customer's behavior

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ephraim G.

  • Role: Consultant
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2025

Powerful Forms with Zero Stress

Likeliness to Recommend

7 /10

What differentiates JotForm from other similar products?

Tons of ready-made templates and design flexibility for any kind of form.

What is your favorite aspect of this product?

Drag-and-drop builder makes creating forms fast and fun.

What do you dislike most about this product?

Some features are locked behind paid plans.

What recommendations would you give to someone considering this product?

Best for businesses that want beautiful, customized forms.

Pros

  • Reliable
  • Effective Service
  • Caring
  • Altruistic

Most Popular JotForm Comparisons

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